S.m Islam Email
Technical Support Analyst @ Kinaxis
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S.m Islam Location
- Hamilton, ON, CA
S.m Islam Work
- Technical Support Analyst @ (October 2026 - Present)
- Technical Support Analyst @ (July 2025 - October 2026)
- Technical Support Analyst @ (January 2023 - July 2025)
- MobiHelp (Tutor) @ George Brown College (October 2015 - December 2015)
- Sales and Repair Associate @ SATA Computers (June 2014 - December 2014)
S.m Islam Education
- George Brown Polytechnic
Ontario College Advanced Diploma (Computer Technology/Computer Systems Technology)
2015-2017 - Faculty of Engineering - McMaster University
Bachelor of Technology - BTech (Computer Software Engineering)
2017
S.m Islam Skills
- Ticketing Systems
- Salesforce Case Management
- Customer Support
- Microsoft Outlook
- Microsoft Teams
- Research Skills
- Case Management
- Remote Desktop Protocol (RDP)
- Okta
- ServiceNow
- Sevice desk
- Jira
- Google Cloud Essentials
- Microsoft SQL Server
- SQL
- SharePoint Server
- SharePoint
- Microsoft Exchange
- Cascading Style Sheets (CSS)
- HTML5
- Challenging Environment
- Client Rapport
- Cloud Computing
- Computer Hardware
- Computer Hardware Troubleshooting
- Computer Maintenance
- Computer Management
- Computer Repair
- Computer Security
- Critical Thinking
- Customer Service
- De-escalation
- Decision-Making
- Growth Oriented
- HTML Scripting
- Hyper-V
- Information Technology
- Kali Linux
- Leadership
- Microsoft Office
- Networking
- OpenSuse
- Personal Development
- Problem Solving
- Project Management
- Relationship Building
- Sevice desk
- Social Media Communications
- Strategic Thinking
- Technical Documentation
- Technical Maintenance
- Technical Support
- Troubleshooting
- Ubuntu
- Unix
- VMware Infrastructure
- VMware vSphere
- Virtualization
- Windows Server
S.m Islam Summary
- S.m Islam, based in Hamilton, ON, CA, is currently a Technical Support Analyst at Kinaxis. S.m Islam brings experience from previous roles at Kinaxis, George Brown College and SATA Computers. S.m Islam holds a 2015 - 2017 Ontario College Advanced Diploma in Computer Technology/Computer Systems Technology @ George Brown Polytechnic. With a robust skill set that includes Ticketing Systems, Salesforce Case Management, Customer Support, Microsoft Outlook, Microsoft Teams and more. S.m Islam has 2 emails on RocketReach.
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