SkyFix Information

SkyFix (formerly Skybreak) provides real-time, on-airport support and digital solutions for passengers, airlines & airports. We represent airlines on airport as an extension to their teams. Whether it's arranging or rebooking flights, airport hotels or ground transport for passengers whose travel plans have been disrupted. With over 30 years experience, we are confident our team of expert agents can get a passenger journey back on track. Services include: Passenger Service Centres — On the day assistance, helping passengers move through every stage of their journey with confidence Customer Service Support — Fully managed digital support, handling passenger enquiries via email and social media Lost Property — Seamless, end to end support for your passengers that helps reduce operational workload Airline Sales Support — Helping drive last minute seat sales, upgrades and revenue optimisation Ancillary Payments — Compliant, reliable collections for excess baggage, upgrades, name changes and other on the day fees Disruption management — Scalable, end to end disruption support that integrates cleanly with airline operations Contact centre support — Flexible, high reliability capability that strengthens and extends customer service operations. Our