Skip Smith Email & Phone Number
Director, Service Center @ AmeriTrust Group, Inc.
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Skip Smith Location
- Overland Park, KS, US
Skip Smith Work
- Director, Service Center @ (January 2023 - Present)
- Vice President of Service Center Operations @ (October 2021 - January 2023)
- AVP of Customer Service - Service Center Operations @ (January 2018 - October 2021)
- Service Center Manager @ (January 2003 - January 2018)
- Web Services Manager @ Dodson Insurance Group (October 1997 - December 2002)
- Customer Service Quality Manager @ Dodson Insurance Group (September 1993 - October 1997)
- Underwriting @ Dodson Insurance Group (October 1989 - September 1993)
- Agency CSR and Sales @ WASCO Insurance Agency (April 1986 - October 1989)
Skip Smith Skills
- Employee Engagement
- Managed Services
- Business Development
- Program Management
- Project Management
- Operations Management
- Microsoft Power BI
- Strategic Planning
- Cross-functional Team Leadership
- Business Process
- Analytical Skills
- Team Leadership
- Contact Center Management
- Leadership
- Call Center Development
- Process Improvement
- Team Building
- Microsoft Dynamics CRM
- Customer Experience Management
- Call Center Administration
- Workflow Management
- Commercial Lines Insurance
- Document Management
- Business Process Improvement
- Workers' Compensation Insurance
- Web Based Insurance Services
- ImageRight Administration
- Reporting & Analysis
- Customer Service Operations
- Contact Center Operations
- Call Quality
- Management
- Insurance Claims
- Property & Casualty Insurance
- Commercial Insurance
- Service Operations
- Workers Compensation
- Operational Planning
- Directing Teams
- Back Office Operations
- Customer Service
- Workforce Planning
- Planning & Scheduling
- Customer Relationship Management (CRM)
- Customer Experience
- Customer Engagement
- Customer Service Management
- Customer Loyalty
- Call center start-up
- Creative Problem Solving
- Problem Solving
- Collaborative Problem Solving
- Account Management
- Business Continuity Planning
- Business Strategy
- Calabrio
- Change Management
- Commercial Insurance Billing
- Document Imaging
- Leadership Development Coaching
- Performance Metrics
- Policy Processing management
- Strategic Leadership
- Trucking Insurance
- webex contact center
Skip Smith Summary
- Skip Smith, based in Overland Park, KS, US, is currently a Director, Service Center at AmeriTrust Group, Inc.. Skip Smith brings experience from previous roles at AmeriTrust Group, Inc. and Dodson Insurance Group. With a robust skill set that includes Employee Engagement, Managed Services, Business Development, Program Management, Project Management and more. Skip Smith has 5 emails and 5 mobile phone numbers on RocketReach.
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William Hamrick
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