Simplify I.T. Competitors

Managed IT Solutions works with the SMB market (small and medium businesses up to 200 employees) in North Carolina to help them manage their Cybersecurity needs and provide IT solutions to fit their company. The name says it all. We focus on assisting our clients with leveraging Information Technology to help them grow their businesses and make them more productive. Our goal is to take away the headaches that many businesses have when it comes to computers, servers and networks and allow them to focus on what they do best.

For over 35 years, IT Solutions has helped brands use Conversational AI, Knowledge Management, and Case Management to increase online sales and improve customer service. We build secure, scalable solutions across web messaging, chatbots, AI, and natural language processing, so every customer conversation moves the outcome forward, not just the interaction count. We also provide Workforce Optimisation solutions, helping brands make the most of their people: understanding what customers need, coaching and rewarding performance, and keeping teams aligned to real targets. Based in Dublin, we work with mid-market and enterprise brands who want their technology and their people working together, not one compensating for the other. Get in touch to find out how we can help your contact centre or customer service operation.

Tech Guard reduces the risk of cyber security attacks for its client’s by up to 95% through our innovative, evolving fully managed Cyber Security Framework. 95% of cyber security attacks happen due to untrained staff who lack security awareness. Your employees are your last line of defence. Leaving them unarmed is putting your business and livelihood at risk. Tech Guards’ aim is to arm your staff and create the best firewall for your business – a human firewall. We arm your staff with world class cyber security awareness training so they are aware how to identify the latest cyber threats. We then keep them alert and on their toes through frequent simulated phishing email tests designed specifically to test their willingness to click on simulated scam emails that employ the latest tricks. Most don’t realise that central to any effort to negate the financial and operational impact a cyber security attack, is having a robust and tested backup, disaster recovery and business continuity process. For every business it’s a case of “when” they will be hit not “if”. Here at Tech Guard we help our clients prepare for the “when”. We provide a fully managed backup, disaster recovery and business continuity service that ensures their business can continue to maintain its operations and stay competitive regardless of the security attack or disaster. A disaster can be as simple as someone deleting a folder. Without proper backups and a tried a tested recovery process – disaster could spell the end for your business. We estimate that 99% of businesses fully rely on I.T and access to their critical data. Yet most do not have the time or resources to ensure their systems are protected and they are prepared for events that can bring business to a halt. We get it, it’s a minefield! You know you should deal with it but don’t know how or where to start. Worry not, we’ve built a company to do just that. Get in touch. W: www.techguard.ie T: +35316991545 E: info at techguard.ie