Simplify I.T. Competitors

Managed IT Solutions works with the SMB market (small and medium businesses up to 200 employees) in North Carolina to help them manage their Cybersecurity needs and provide IT solutions to fit their company. The name says it all. We focus on assisting our clients with leveraging Information Technology to help them grow their businesses and make them more productive. Our goal is to take away the headaches that many businesses have when it comes to computers, servers and networks and allow them to focus on what they do best.

For over 35 years, IT Solutions has helped brands use Conversational AI, Knowledge Management, and Case Management to increase online sales and improve customer service. We build secure, scalable solutions across web messaging, chatbots, AI, and natural language processing, so every customer conversation moves the outcome forward, not just the interaction count. We also provide Workforce Optimisation solutions, helping brands make the most of their people: understanding what customers need, coaching and rewarding performance, and keeping teams aligned to real targets. Based in Dublin, we work with mid-market and enterprise brands who want their technology and their people working together, not one compensating for the other. Get in touch to find out how we can help your contact centre or customer service operation.