Simone Smith Email
Contact Center Manager @ Georgia Access
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Simone Smith Location
- Decatur, GA, US
Simone Smith Work
- Contact Center Manager @ (May 2024 - Present)
- Operations Manager @ (March 2021 - June 2025)
- Customer Care Professional Supervisor @ (April 2017 - March 2021)
- Customer Care Professional @ (September 2014 - April 2017)
- Bank Teller @ (September 2012 - September 2014)
- Store Manager @ (March 2008 - April 2011)
Simone Smith Education
- Fort Lauderdale High School
High School
1998-2002 - Herzing University
Associate of Science - AS
2023
Simone Smith Skills
- Analytical Skills
- Banking
- Client Relations
- Collaborative Problem Solving
- Communication
- Conflict Resolution
- Contact Center Management
- Content Development
- Critical Thinking
- Cross-functional Team Leadership
- Curriculum Development
- Customer Experience
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Customer Support
- Data Analysis
- Data Analytics
- Employee Training
- Employee development
- Key Performance Indicators
- Leadership
- Legal Assistance
- Legal Research
- Legal Writing
- Management
- Microsoft Office
- Microsoft Word
- Operations
- Operations Management
- Organization Skills
- Performance Improvement
- Problem Solving
- Process Improvement
- Project Management
- Project Planning
- Retail
- Retail Banking
- Sales
- Sales Management
- Sales Operations
- Team Building
- Team Leadership
- Team Management
- Teamwork
- Teller Operations
- Time Management
- Training
Simone Smith Summary
- Simone Smith, based in Decatur, GA, US, is currently a Contact Center Manager at Georgia Access. Simone Smith brings experience from previous roles at LivePerson and SunTrust. Simone Smith holds a 1998 - 2002 High School @ Fort Lauderdale High School. With a robust skill set that includes Analytical Skills, Banking, Client Relations, Collaborative Problem Solving, Communication and more. Simone Smith has 6 emails on RocketReach.
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Top Georgia Access Employees
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Communications and Partnership Specialists
Atlanta, GA, US
Chenea Myers
Agent Program Analyst
Atlanta, GA, US
Debra Welch
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Xavier Jennings
Business Operations Specialist
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Joey Roman
Health Operations Analyst
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Olajauwon Andrews
Compliance and Reporting Analyst
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Psalms Bailey
Customer Success Specialist
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Simone Smith
Contact Center Manager
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Steven Jones
OCI Integration Lead Program Manager
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