Simone Silva Location
Chicago, IL, US
Simone Silva Work
- 2024 - now Customer Experience and Quality, VP @ Newmar
- 2024 - now Founder and Principal Consultant @ Experience Tales Consulting
- 2024 - 2024 Member, Independent Consultant @ Veritux
- 2024 - 2024 Chief Experience Officer | Chief Customer Officer @ (Advisor, Fractional and FT Engagements)
- 2015 - 2024 Head of Consumer Services (CX, Customer Success, Service Operations), Sr Director @ Whirlpool Corporation
- 2019 - 2023 Executive Sponsor, Global Post-Purchase Council @ Whirlpool Corporation
- 2012 - 2015 Global Supplier Quality, Director @ Whirlpool Corporation
- 2010 - 2012 Global Supplier Quality, Sr Manager @ Whirlpool Corporation
- 2008 - 2010 Global Supplier Quality, Manager @ Whirlpool Corporation
- 2023 - 2024 Advisory Board Member, Executive Education @ Andrews University
Simone Silva Education
- Michigan State University - Eli Broad College of Business
Master of Science - MS (Marketing / Customer Experience Management)
2022 - 2024 - Harvard University
Certificate, Management Excellence (Transforming Customer Experiences | Behavioral Economics | Authentic Leadership)
2021 - 2024 - Andrews University
Certificate, Executive Education (Customer Experience)
2023 - 2023
- Northwestern University - Kellogg School of Management
Certificate, Global Director Development Program (Leadership and Management)
2017 - 2017 - Purdue University
Master of Science - MS (Technology, Leadership and Innovation (TLI))
2013 - 2016 - Michigan State University - Eli Broad College of Business
Certificate, Executive Development, Business Management for Women in Leadership (Leadership, Business and Management)
2013 - 2013 - UC Irvine
Certificate, MBA Extension - Business Management for International Professionals (Business Management)
2010 - 2010 - FGV - Fundação Getulio Vargas
MBA (Business and Management, Concentration in Finance)
2008 - 2009 - FEI
Bachelor of Science - BS (Mechanical Engineering, Minor in Automotive Engineering)
2001 - 2007
Simone Silva Skills
- Customer Centric Culture
- Marketing Strategy
- Experience Design
- Service Delivery
- Change Management
- Executive Coaching
- Business Case Development
- CXO level engagement
- Customer Experience Transformation
- Customer Experience Analysis
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