Simone Silva Location
- Chicago, IL, US
Simone Silva Work
- 2024 -now Customer Experience and Quality, VP @
- 2024 -now Founder and Principal Consultant @
- 2024 -2024 Member, Independent Consultant @
- 2024 -2024 Chief Experience Officer | Chief Customer Officer @ (Advisor, Fractional and FT Engagements)
- 2015 -2024 Head of Consumer Services (CX, Customer Success, Service Operations), Sr Director @
- 2019 -2023 Executive Sponsor, Global Post-Purchase Council @
- 2012 -2015 Global Supplier Quality, Director @
- 2010 -2012 Global Supplier Quality, Sr Manager @
- 2008 -2010 Global Supplier Quality, Manager @
- 2023 -2024 Advisory Board Member, Executive Education @
- 2023 -2024 Advisory Board Member, Industry Association @
- 2022 -2023 Collaborative Member, Graduate Program @
- 2017 -2018 Part-time Faculty, Business Administration @
- 2007 -2008 Central Quality Manager, Sr Analyst @
- 2004 -2007 Export Service Manager, Sr Engineer @
- 2003 -2003 Export Service and New Launches Lead, Sr Engineer @
- 2003 -2003 Export Service and New Launches Lead, Sr Engineer @
- 2002 -2002 Export Service, Sr Engineer @
- 2000 -2002 Product Quality, Engineer @
- 1999 -2000 International Assignment, Quality Trainee @
- 1997 -1998 VW Vocational School, Machining Apprentice @
Simone Silva Education
- Michigan State University - Eli Broad College of Business
Master of Science - MS (Marketing / Customer Experience Management)
2022-2024 - Harvard University
Certificate (Management Excellence, Transforming Customer Experiences | Behavioral Economics | Authentic Leadership)
2021-2024 - Andrews University
Certificate (Executive Education, Customer Experience)
2023-2023 - Northwestern University - Kellogg School of Management
Certificate (Global Director Development Program, Leadership and Management)
2017-2017 - Purdue University
Master of Science - MS (Technology, Leadership and Innovation (TLI))
2013-2016 - Michigan State University - Eli Broad College of Business
Certificate (Executive Development, Business Management for Women in Leadership, Leadership, Business and Management)
2013-2013 - University of California, Irvine
Certificate (MBA Extension - Business Management for International Professionals, Business Management)
2010-2010 - Fundacao Getulio Vargas / FGV
MBA (Business and Management, Concentration in Finance)
2008-2009 - Faculdade de Engenharia Industrial / FEI
Bachelor of Science - BS (Mechanical Engineering, Minor in Automotive Engineering)
2001-2007
Simone Silva Skills
- Customer Centric Culture
- Marketing Strategy
- Experience Design
- Service Delivery
- Change Management
- Executive Coaching
- Business Case Development
- CXO level engagement
- Customer Experience Transformation
- Customer Experience Analysis
- Customer Satisfaction
- Business Intelligence (BI)
- Customer Service Operations
- Product Design
- Analytical Skills
- Lean Six Sigma
- Warranty Administration
- Customer Support
- Dealer Training
- Product Launch
- Dealer Management
- Warranties
- Recalls
- Dealer Networks
- Dealer Operations
- Dealer Relationships
- University Teaching
- Academic Advising
- Board of Directors
- Non-profit Management
- Extended Warranty
- Retail
- Leadership Development
- Organizational Development
- Higher Education
- Teaching
- Faculty Development
- Content Development
- Educational Leadership
- Learning & Development Solutions
- Digital Strategy
- Software as a Service (SaaS)
- Negotiation
- Quality Control
- Customer Retention
- Customer Acquisition
- Engineering
- Contact Centers
- Business Strategy
- Customer Loyalty
- Employee Engagement
- Workforce Management
- Global Customer Service
- Capacity Planning
- Business Management
- Strategic Planning
- Customer Experience Management
- Design Thinking
- Analytics
- User-centered Design
- Customer Relationship Management (CRM)
- Leadership
- Business Development
- Customer Experience
- Six Sigma
- Supply Chain
- Product Development
- Continuous Improvement
- Quality Assurance
- Quality Management
- Quality System
- Supplier Quality
- Project Management
- Supplier Development
- Cost of Quality
- Contract Negotiation
- People Development
- Talent Management
- Lean Manufacturing
- Manufacturing
- Asian Suppliers
- Chinese Suppliers
- OEM
- CKD
- Supplier Audit
- Green Belt
- Black Belt
- Customer Service
- Automotive Engineering
- Manufacturing Operations
- Service
- Problem Solving
- 8D Problem Solving
- Quality Improvement
Simone Silva Summary
- Simone Silva, based in Chicago, IL, US, is currently a Customer Experience and Quality, VP at Newmar. Simone Silva brings experience from previous roles at Experience Tales Consulting, Veritux, (Advisor, Fractional and FT Engagements) and Whirlpool Corporation. Simone Silva holds a 2022 - 2024 Master of Science - MS in Marketing / Customer Experience Management @ Michigan State University - Eli Broad College of Business. With a robust skill set that includes Customer Centric Culture, Marketing Strategy, Experience Design, Service Delivery, Change Management and more. Simone Silva has 2 emails and 2 mobile phone numbers on RocketReach.
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