Simone Silva Email & Phone Number

Customer Experience and Quality, VP @ Newmar

View Simone's Email & Phone Number

5 free lookup(s).

If you need more lookups, subscriptions start at $34 USD/month.

Simone Silva Location

Chicago, IL, US

Simone Silva Work

Customer Experience and Quality, VP @ (August 2024 - Present)
Founder and Principal Consultant @ (March 2024 - Present)
Member, Independent Consultant @ (March 2024 - August 2024)
Chief Experience Officer | Chief Customer Officer @ (Advisor, Fractional and FT Engagements) (January 2024 - August 2024)
Head of Consumer Services (CX, Customer Success, Service Operations), Sr Director @ (October 2015 - January 2024)
Executive Sponsor, Global Post-Purchase Council @ (August 2019 - December 2023)
Global Supplier Quality, Director @ (February 2012 - September 2015)
Global Supplier Quality, Sr Manager @ (March 2010 - February 2012)
Global Supplier Quality, Manager @ (February 2008 - February 2010)
Advisory Board Member, Executive Education @ (June 2023 - January 2024)
Advisory Board Member, Industry Association @ (April 2023 - January 2024)
Collaborative Member, Graduate Program @ (August 2022 - August 2023)
Part-time Faculty, Business Administration @ (August 2017 - December 2018)
Central Quality Manager, Sr Analyst @ (February 2007 - February 2008)
Export Service Manager, Sr Engineer @ (January 2004 - January 2007)
Export Service and New Launches Lead, Sr Engineer @ (July 2003 - December 2003)
Export Service and New Launches Lead, Sr Engineer @ (January 2003 - June 2003)
Export Service, Sr Engineer @ (April 2002 - December 2002)
Product Quality, Engineer @ (February 2000 - April 2002)
International Assignment, Quality Trainee @ (January 1999 - January 2000)
VW Vocational School, Machining Apprentice @ (February 1997 - December 1998)

Simone Silva Education

Michigan State University - Eli Broad College of Business
Master of Science - MS (Marketing / Customer Experience Management)
2022-2024
Harvard University
Certificate, Management Excellence (Transforming Customer Experiences | Behavioral Economics | Authentic Leadership)
2021-2024
Andrews University
Certificate, Executive Education (Customer Experience)
2023-2023
Northwestern University - Kellogg School of Management
Certificate, Global Director Development Program (Leadership and Management)
2017-2017
Purdue University
Master of Science - MS (Technology, Leadership and Innovation (TLI))
2013-2016
Michigan State University - Eli Broad College of Business
Certificate, Executive Development, Business Management for Women in Leadership (Leadership, Business and Management)
2013-2013
UC Irvine
Certificate, MBA Extension - Business Management for International Professionals (Business Management)
2010-2010
FGV - Fundação Getulio Vargas
MBA (Business and Management, Concentration in Finance)
2008-2009
FEI
Bachelor of Science - BS (Mechanical Engineering, Minor in Automotive Engineering)
2001-2007

Simone Silva Skills

Customer Centric Culture
Marketing Strategy
Experience Design
Service Delivery
Change Management
Executive Coaching
Business Case Development
CXO level engagement
Customer Experience Transformation
Customer Experience Analysis
Customer Satisfaction
Business Intelligence (BI)
Customer Service Operations
Product Design
Analytical Skills
Lean Six Sigma
Warranty Administration
Customer Support
Dealer Training
Product Launch
Dealer Management
Warranties
Recalls
Dealer Networks
Dealer Operations
Dealer Relationships
University Teaching
Academic Advising
Board of Directors
Non-profit Management
Extended Warranty
Retail
Leadership Development
Organizational Development
Higher Education
Teaching
Faculty Development
Content Development
Educational Leadership
Learning & Development Solutions
Digital Strategy
Software as a Service (SaaS)
Negotiation
Quality Control
Customer Retention
Customer Acquisition
Engineering
Contact Centers
Business Strategy
Customer Loyalty
Employee Engagement
Workforce Management
Global Customer Service
Capacity Planning
Business Management
Strategic Planning
Customer Experience Management
Design Thinking
Analytics
User-centered Design
Customer Relationship Management (CRM)
Leadership
Business Development
Customer Experience
Six Sigma
Supply Chain
Product Development
Continuous Improvement
Quality Assurance
Quality Management
Quality System
Supplier Quality
Project Management
Supplier Development
Cost of Quality
Contract Negotiation
People Development
Talent Management
Lean Manufacturing
Manufacturing
Asian Suppliers
Chinese Suppliers
OEM
CKD
Supplier Audit
Green Belt
Black Belt
Customer Service
Automotive Engineering
Manufacturing Operations
Service
Problem Solving
8D Problem Solving
Quality Improvement

Simone Silva Summary

Simone Silva, based in Chicago, IL, US, is currently a Customer Experience and Quality, VP at Newmar. Simone Silva brings experience from previous roles at Experience Tales Consulting, Veritux, (Advisor, Fractional and FT Engagements) and Whirlpool Corporation. Simone Silva holds a 2022 - 2024 Master of Science - MS in Marketing / Customer Experience Management @ Michigan State University - Eli Broad College of Business. With a robust skill set that includes Customer Centric Culture, Marketing Strategy, Experience Design, Service Delivery, Change Management and more. Simone Silva has 3 emails and 3 mobile phone numbers on RocketReach.