Quality Assurance Specialist @ (August 2024 - May 2025)
Operations Manager @ (March 2024 - June 2024)
Quality Manager @ (November 2022 - March 2024)
Quality Specialist @ (January 2022 - November 2022)
Quality Team Lead @ (November 2021 - January 2022)
Quality Supervisor @ (October 2020 - November 2021)
Quality Specialist @ (February 2019 - October 2020)
Quality Assurance Specialist @ (February 2018 - February 2019)
Travel Agent @ (March 2015 - February 2019)
Journalist @ GRReporter (July 2013 - January 2015)
Simona Peneva Education
Panteion University of Social and Political Sciences
Bachelor's degree (Public Administration)
2021
Simona Peneva Skills
Airline Reservations
Amadeus GDS
Analytical Skills
Artificial Intelligence (AI)
Auditing
Bulgarian
Coaching
Complaint Management
Content Management
Critical Thinking
Customer Experience
Customer Retention
Customer Satisfaction
Customer Service
Customer Support
Data Analysis
Data Cleaning
Employee Training
English
Growth Oriented
Intercom
Interpersonal Skills
Interviews
Leadership
Loss Prevention
Management
Online Reputation Management
Problem Solving
Process Improvement
Project Management
Quality Assurance
Quality Control
Reporting & Analysis
Sabre
Scheduling
Social Media
Team Leadership
Teamwork
Tourism
Transifex
Travel
Trustpilot
customer care
Simona Peneva Summary
Simona Peneva, based in Greece, is currently a Operations Assistant Manager at MARINE TOURS. Simona Peneva brings experience from previous roles at Welcome Pickups, Athens Walking Tours and Ferryhopper. Simona Peneva holds a Bachelor's degree in Public Administration @ Panteion University of Social and Political Sciences. With a robust skill set that includes Airline Reservations, Amadeus GDS, Analytical Skills, Artificial Intelligence (AI), Auditing and more. Simona Peneva has 1 emails on RocketReach.
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