Simona Botez Email
Head of Customer Operations - Network and Shared Services Operations (NSSO) @ Orange Services
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Simona Botez Location
- Bucharest, Romania
Simona Botez Work
- 2022 -now Head of Customer Operations - Network and Shared Services Operations (NSSO) @
- 2018 -2022 Service Delivery Management Lead and Business Development Manager @
- 2017 -2018 GNOC Front Office Manager @
- 2016 -2017 Orange Money Service Delivery Manager @
- 2014 -2016 Service Level Management Expert @
- 2012 -2014 Technical Service Manager @
- 2012 -2012 Front Desk Analyst @
- 2011 -2012 Main Resource Controller @
- 2009 -2011 Resource Controller @
Simona Botez Education
- Universitatea George Bacovia
Master (Business Administration and Management, General)
2012-2014 - University Alexandru Ioan Cuza
Bachelor (Economics & Computer Science)
2007-2010 - Colegiul National "Emil Racovita", Iasi
Highschool (Mathematics and Computer Science)
2003-2007 - Universitatea „George Bacovia” din Bacău
Master's degree (Business Administration and Management, General)
Simona Botez Skills
- ITIL
- Analysis
- Microsoft Office
- Problem Solving
- Customer Relations
- SQL
- Customer Service
- E-commerce
- HTML
- IT Service Management
- Databases
- Coaching
- C++
- Change Management
- ERP
- Excel
- SLA
- Incident Management
- OLA
- Service Delivery
- Microsoft Excel
- Troubleshooting
- Service Desk
- Technical Support
- Testing
- Software Documentation
- Service Management
- Leadership
- Telecommunications
- System Administration
- Team Management
- Management
- Team Leadership
- Managed Services
- IT Management
- IT Operations
- E Commerce
- Microsoft Word
- CSS
- Project Management
Simona Botez Summary
- Simona Botez, based in Bucharest, Romania, is currently a Head of Customer Operations - Network and Shared Services Operations (NSSO) at Orange Services. Simona Botez brings experience from previous roles at Orange Services and Orange. Simona Botez holds a 2012 - 2014 Master in Business Administration and Management, General @ Universitatea George Bacovia. With a robust skill set that includes ITIL, Analysis, Microsoft Office, Problem Solving, Customer Relations and more. Simona Botez has 1 emails on RocketReach.
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