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Simon Woods Location
Cardiff, GB
Simon Woods Work
Chief Operating Officer @ (August 2026 - Present)
Head of Customer Service @ (November 2024 - August 2026)
Theme Lead, Civil Service Live 2025 @ (October 2024 - July 2025)
Head of Operational Delivery (Head of Profession) @ (December 2021 - November 2024)
Service Manager, Pharmacy Collect, NHS Test and Trace (Secondment) @ (June 2021 - December 2021)
Head of International Trade @ (April 2017 - June 2021)
Project Manager @ (July 2015 - April 2017)
Business Change Lead @ (January 2012 - July 2015)
Business Research Manager @ (July 2011 - December 2011)
Office Manager @ (January 2010 - June 2011)
Executive Officer @ (March 2009 - December 2009)
Administrative Officer @ (January 2004 - February 2009)
Simon Woods Education
Coventry University
Postgraduate Certificate (Management and Leadership)
2024-2025
University of South Wales
2.1 (Politics)
2000-2003
Cathays High School 1993-2000
Simon Woods Skills
Budget Management
Change Management
Coaching
Collaborative Leadership
Collaborative Problem Solving
Communication
Continuous Improvement
Contractors
Cross-functional Team Leadership
Culture Change
Customer Contact
Customer Experience
Customer Service
Customer Service Management
Customer Service Operations
Decision-Making
Delegation
Digital adoption and change
Easily Adaptable
Employee Engagement
Event Planning
Influential Communicator
Interpersonal Skills
Large-scale customer operations
Leadership
Leadership Development
Management
Negotiation
Networking
Operational Excellence
Operational Planning
Operational Risk
Operational Transformation
Operations Management
Organization Skills
Performance Improvement
Performance Management
Policy
Presentation Skills
Problem Solving
Programme Delivery
Project Delivery
Project Management
Resiliency
Service Delivery
Service Delivery Management
Service Design
Service redesign and efficiency
Staff Development
Stakeholder Engagement
Stakeholder Management
Stakeholder influence (Board/Executive)
Strategic Leadership
Strategic Planning
Strategic Thinking
Team Leadership
Teamwork
Workforce Planning
team work
Lean Tools
Lean Thinking
Analysis
Business Process Improvement
Microsoft Excel
Microsoft Office
PowerPoint
SharePoint
Microsoft Word
Government
Public Sector
Strategy
Marketing
Cross Functional Team Leadership
Business Strategy
Simon Woods Summary
Simon Woods, based in Cardiff, GB, is currently a Chief Operating Officer at PackUK. Simon Woods brings experience from previous roles at HM Revenue & Customs, UK Civil Service, Companies House and UK Health Security Agency. Simon Woods holds a 2024 - 2025 Postgraduate Certificate in Management and Leadership @ Coventry University. With a robust skill set that includes Budget Management, Change Management, Coaching, Collaborative Leadership, Collaborative Problem Solving and more. Simon Woods has 1 emails on RocketReach.
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