Simon Waldron Email
Global WFM Implementation and Customer Success Manager @ InVision Group
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Simon Waldron Location
- Austin, TX, US
Simon Waldron Work
- Global WFM Implementation and Customer Success Manager @ (January 2017 - Present)
- Real Time Manager @ (June 2015 - January 2017)
- Resource Planning Manager @ (September 2008 - June 2015)
- Resource Planning Analyst @ (March 2008 - September 2008)
- Resource Planning + Real Time Analyst @
Simon Waldron Skills
- ACD
- Account Management
- BPO
- Business Process Improvement
- Business Process Outsourcing (BPO)
- Business-to-Business (B2B)
- Call Center
- Call Center Development
- Call Centers
- Change Management
- Coaching
- Communication
- Consulting
- Contact Centers
- Customer Experience
- Customer Service
- Customer Success
- HubSpot
- IVR
- Microsoft Excel
- Microsoft Office
- Operations Management
- Oral Communication
- Outsourcing
- Performance Management
- Project Delivery
- SLA
- SaaS Sales
- Service Delivery
- Service-Level Agreements (SLA)
- Software as a Service (SaaS)
- Stakeholder Management
- Team Leadership
- Team Management
- Telecommunications
- Workforce Management
Simon Waldron Summary
- Simon Waldron, based in Austin, TX, US, is currently a Global WFM Implementation and Customer Success Manager at Invision Group. Simon Waldron brings experience from previous roles at Staples Advantage Uk, Equiniti, Tsys Managed Services and Virgin Media. With a robust skill set that includes ACD, Account Management, BPO, Business Process Improvement, Business Process Outsourcing (BPO) and more. Simon Waldron has 1 emails on RocketReach.
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Top InVision Group Employees
Alykhan Dhanani
Owner
Altamonte Springs, FL, US
Peter Bollenbeck
CEO
Düsseldorf, NRW, DE
Robert D'Alessandro
Owner
Plainview, NY, US
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