Simon Wachira Email
Director of Service Delivery - KE @ execo.com
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Simon Wachira Location
- Nairobi County, Kenya
Simon Wachira Work
- Director of Service Delivery - KE @ (January 2024 - Present)
- Director of Delivery @ (July 2023 - January 2024)
- Senior Project Manager @ (April 2022 - June 2023)
- Senior Project Manager @ (July 2019 - April 2022)
- Project Manager @ (February 2018 - June 2019)
- Team Manager @ (April 2016 - February 2018)
- Service Delivery Team Lead @ (January 2016 - April 2016)
- Customer Service Supervisor @ afb - all you can be (June 2013 - December 2015)
Simon Wachira Education
- Mount Kenya University - MKU
Bachelor’s Degree (Business/Managerial Economics)
2015-2017 - KIST University
Diploma (Electrical and Electronics Engineering)
2007-2010 - Starehe Boys Center and School
High School
2003-2006
Simon Wachira Skills
- AI solution delivery & project management
- Agile methodologies & project management tools
- Analytical Skills
- Artificial Intelligence (AI)
- Auditing
- BPO operations & process optimization
- Budgeting
- Business Planning
- Call Centers
- Call Monitoring
- Change Management
- Client relationship management & communication
- Coaching
- Cross-functional Team Leadership
- Customer Experience
- Customer Service
- Database Administration
- Delegation
- Interpersonal Skills
- KPI Reports
- Leadership
- Microsoft Office
- Operational Excellence
- Operations Management
- Outlook
- Performance Appraisal
- Performance Management
- Process Improvement
- Project Management
- Project Planning
- Recruiting
- Reporting & Analysis
- Sales
- Service Delivery
- Staff Development
- Strategic Planning
- Team Leadership
- Team leadership & talent development
- Technical Support
- Telephone Skills
- Time Management
Simon Wachira Summary
- Simon Wachira, based in Nairobi County, Kenya, is currently a Director of Service Delivery - KE at Execo. Simon Wachira brings experience from previous roles at Africa AI and Sama. Simon Wachira holds a 2015 - 2017 Bachelor’s Degree in Business/Managerial Economics @ Mount Kenya University - MKU. With a robust skill set that includes AI solution delivery & project management, Agile methodologies & project management tools, Analytical Skills, Artificial Intelligence (AI), Auditing and more. Simon Wachira has 1 emails on RocketReach.
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