Director of Customer Experience and Engagement @ (March 2024 - July 2024)
Founding Customer Success Manager @ (November 2023 - March 2024)
Customer Success Manager @ (May 2022 - January 2023)
Customer Success Manager @ (March 2021 - December 2021)
Account Manager @ (May 2018 - December 2020)
Destination Manager and Contract Facilitator @ (January 2017 - May 2018)
Group Destination Services Executive @ (March 2015 - February 2016)
Director of Sales and Marketing @ McGettigan's (January 2016 - January 2016)
Destination Services Executive @ (December 2013 - March 2015)
Flexible Independent Travel Specialist @ (April 2012 - December 2013)
Pet Nutrition Advisor (Pet Care Division: The Iams Company - Fauna Foods) @ (May 2010 - October 2012)
Simon Volker Education
York College of the City University of New York
Bachelor's Degree (English: Creative Writing)
Simon Volker Skills
Account Management
Account Planning
Analytical Skills
Analytics
Business Development
Business Process Management
Business Reviews
Business Strategy
Business-to-Business (B2B)
Client Relations
Client Services
Communication
Consulting
Contract Negotiation
Creative Problem Solving
Cross-functional Collaboration
Cross-functional Team Leadership
Customer Advocacy
Customer Engagement
Customer Experience
Customer Onboarding
Customer Relationship Management (CRM)
Customer Retention
Customer Satisfaction
Customer Service
Customer Service Management
Customer Success
Customer Success Operations
Customer Support
Customer Support Operations
Data Analysis
Data-driven Decision Making
E-Commerce
Generative AI Tools
Go-to-Market Strategy
Hospitality Industry
HubSpot
Interpersonal Skills
Leadership
Long Term Business Relationships
Management
Marketing
Microsoft 365
Negotiation
Onboarding
Optimization
Organizational Leadership
Problem Solving
Process Automation
Product Adoption
Product Launch Planning
Product Road Mapping
Product Sales
Project Management
Relationship Building
Renewals
Sales
Salesforce Marketing Cloud
Salesforce.com
Software as a Service (SaaS)
Strategic Accounts
Strategic Leadership
Strategic Partnerships
Strategy
Tableau
Tech-savvy
Time to Value
Tourism
Voice of the Customer
Travel Management
Healthcare
Creative Writing
Microsoft Word
Operations Management
Nutrition
Training
Social Media Marketing
Marketing Strategy
Strategic Sourcing
Hotel Management
Simon Volker Summary
Simon Volker, based in New York, NY, US, is currently a Freelance Operations and Client Services Manager at Freelance Insider. Simon Volker brings experience from previous roles at Gesture, Metaprise Banking, mParticle and DojoMojo. Simon Volker holds a Bachelor's Degree in English: Creative Writing @ York College of the City University of New York. With a robust skill set that includes Account Management, Account Planning, Analytical Skills, Analytics, Business Development and more. Simon Volker has 1 emails and 2 mobile phone numbers on RocketReach.
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