Simon Stacey Email & Phone Number
Head of Customer Success @ IntelliAM
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Simon Stacey Location
- Sheffield, GB
Simon Stacey Work
- Head of Customer Success @ (February 2025 - Present)
- Head of Service Delivery @ (September 2024 - January 2025)
- Manager of Professional Services @ (April 2021 - October 2024)
- Senior Customer Success Engineer @ (October 2019 - April 2021)
- Implementation Engineer @ (August 2017 - October 2019)
- Support Engineer @ (July 2015 - August 2017)
- Service Delivery Lead (Secondment) @ (May 2015 - July 2015)
- Business Support Specialist @ (June 2013 - April 2015)
- Complaints and Root Cause Analysis @ (November 2012 - May 2013)
- Tech Support - Lead Advisor and Team Leader @ (March 2012 - October 2012)
- Technical Support Advisor @ (December 2009 - March 2012)
Simon Stacey Education
- Tapton
A-levels (Sociology, Theatre Studies)
2003-2005 - Tapton
GCSE's (9 )
1998-2003
Simon Stacey Skills
- ADSL Faults/Provisioning
- Agile Methodologies
- Analysis
- Broadband
- Business Process Improvement
- Call Centers
- Change Initiatives
- Coaching
- Contact Centers
- Customer Engagement
- Customer Experience
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Satisfaction
- Customer Service
- Customer Success
- Department Management
- FTTC Faults/Provisioning
- Global Teams
- Key Performance Indicators
- Leadership
- Management
- Objection Handling
- PSTN Faults/Provisioning
- Performance Management
- Product Management
- Root Cause Analysis
- Scrum
- Service Delivery
- Soft Skills
- Software Process Management
- Strategic Planning
- Team Leadership
- Team Management
- Teamwork
- Technical Support
- Telecommunications
- Time Management
- Voice of the Customer
Simon Stacey Summary
- Simon Stacey, based in Sheffield, GB, is currently a Head of Customer Success at IntelliAM AI PLC. Simon Stacey brings experience from previous roles at Cirata and WANdisco. Simon Stacey holds a 2003 - 2005 A-levels in Sociology, Theatre Studies @ Tapton. With a robust skill set that includes ADSL Faults/Provisioning, Agile Methodologies, Analysis, Broadband, Business Process Improvement and more. Simon Stacey has 1 emails and 1 mobile phone numbers on RocketReach.
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