Simon Metcalfe Email & Phone Number
Senior Customer Success Director @ Brandwatch
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Simon Metcalfe Location
- England, United Kingdom
Simon Metcalfe Work
- Senior Customer Success Director @ (July 2021 - Present)
- Customer Success Director @ (March 2017 - June 2021)
- Senior Customer Success Manager @ (October 2016 - March 2017)
- Senior Account Manager @ (October 2015 - October 2016)
- Account Manager @ (June 2014 - September 2015)
- EMEA Account Delivery Manager - EMEA EUC Tower Lead @ (August 2009 - January 2014)
- Account Delivery Manager (UK) @ (May 2009 - July 2009)
- Service Delivery Manager and LEAN Six Sigma JEM @ (August 2008 - April 2009)
- Service Delivery Manager @ (April 2008 - August 2008)
- Service Delivery Leader @ (February 2007 - April 2008)
- Service Leader @ (August 2006 - February 2007)
- Desktop Solutions and Delivery Leader @ (October 2005 - July 2006)
- Process and Solutions Lead @ (November 2004 - October 2005)
- Group Leader - Procurement + Installations @ (October 2003 - October 2004)
- Deskside Support Team Leader @ (April 2003 - September 2003)
- Procurement Team Leader @ (January 2003 - March 2003)
- Senior Procurement Specialist @ (August 2002 - December 2002)
- Senior Procurement Specialist @ (May 1999 - July 2002)
- Procurement Coordinator @ various (July 1998 - April 1999)
Simon Metcalfe Education
- Sheffield Hallam University
Simon Metcalfe Skills
- Process Improvement
- Six Sigma
- Project Delivery
- Management
- Service Improvement
- Team Leadership
- Business Process Re-engineering
- Operational Excellence
- Service Delivery
- Incident Management
- Leadership
- Service Management
- Service Delivery Management
- Account Management
- Social Media
- SaaS
- Query Writing
- Strategy
- Organizational Leadership
- Service Level Management
- Continuous Improvement
- IT Outsourcing
- Business Process Improvement
- IT Service Management
- Problem Management
- Service Desk
- Sla
- Process Optimization
- LEAN Delivery Excellence
- Lean IT
- Lean Transformation
- ITIL Process
- Relationship Management
- Managerial Finance
- People Development
- People Management
- Asset Management
- Customer Service
- Help Desk Support
- Coaching
- Mentoring
- Software Development
- User Acceptance Testing
- ServiceNow toolset
- Digital Workflow DW
- Wiki Development
- Business Process
- Incident Handling
- Salesforce.com
- Crucial Accountability
- Lotus Notes
- Troubleshooting
- Lean Manufacturing
- Marketing
- Business Process Re Engineering
Simon Metcalfe Summary
- Simon Metcalfe, based in England, United Kingdom, is currently a Senior Customer Success Director at Brandwatch. Simon Metcalfe brings experience from previous roles at Brandwatch. Simon Metcalfe holds a Sheffield Hallam University. With a robust skill set that includes Process Improvement, Six Sigma, Project Delivery, Management, Service Improvement and more. Simon Metcalfe has 1 emails and 2 mobile phone numbers on RocketReach.
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