2008 -2009 Service Delivery Manager and LEAN Six Sigma JEM @
2008 -2008 Service Delivery Manager @
2007 -2008 Service Delivery Leader @
2006 -2007 Service Leader @
2005 -2006 Desktop Solutions and Delivery Leader @
2004 -2005 Process and Solutions Lead @
2003 -2004 Group Leader - Procurement + Installations @
2003 -2003 Deskside Support Team Leader @
2003 -2003 Procurement Team Leader @
2002 -2002 Senior Procurement Specialist @
1999 -2002 Senior Procurement Specialist @
1998 -1999 Procurement Coordinator @ various
Simon Metcalfe Education
Sheffield Hallam University
Simon Metcalfe Skills
Process Improvement
Six Sigma
Project Delivery
Management
Service Improvement
Team Leadership
Business Process Re-engineering
Operational Excellence
Service Delivery
Incident Management
Leadership
Service Management
Service Delivery Management
Account Management
Social Media
SaaS
Query Writing
Strategy
Organizational Leadership
Service Level Management
Continuous Improvement
IT Outsourcing
Business Process Improvement
IT Service Management
Problem Management
Service Desk
Sla
Process Optimization
LEAN Delivery Excellence
Lean IT
Lean Transformation
ITIL Process
Relationship Management
Managerial Finance
People Development
People Management
Asset Management
Customer Service
Help Desk Support
Coaching
Mentoring
Software Development
User Acceptance Testing
ServiceNow toolset
Digital Workflow DW
Wiki Development
Business Process
Incident Handling
Salesforce.com
Crucial Accountability
Lotus Notes
Troubleshooting
Lean Manufacturing
Marketing
Business Process Re Engineering
Simon Metcalfe Summary
Simon Metcalfe, based in England, United Kingdom, is currently a Senior Customer Success Director at Brandwatch. Simon Metcalfe brings experience from previous roles at Brandwatch. Simon Metcalfe holds a Sheffield Hallam University. With a robust skill set that includes Process Improvement, Six Sigma, Project Delivery, Management, Service Improvement and more. Simon Metcalfe has 1 emails and 2 mobile phone numbers on RocketReach.
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