Simon Metcalfe Email & Phone Number
Senior Customer Success Manager @ 15below
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Simon Metcalfe Location
- England, United Kingdom
Simon Metcalfe Work
- Senior Customer Success Manager @ (September 2026 - Present)
- Senior Customer Success Director @ (July 2021 - September 2026)
- Customer Success Director @ (March 2017 - June 2021)
- Senior Customer Success Manager @ (October 2016 - March 2017)
- Senior Account Manager @ (October 2015 - October 2016)
- Account Manager @ (June 2014 - September 2015)
- EMEA Account Delivery Manager - EMEA EUC Tower Lead @ (August 2009 - January 2014)
- Account Delivery Manager (UK) @ (May 2009 - July 2009)
- Service Delivery Manager and LEAN Six Sigma JEM @ (August 2008 - April 2009)
- Service Delivery Manager @ (April 2008 - August 2008)
- Service Delivery Leader @ (February 2007 - April 2008)
- Service Leader @ (August 2006 - February 2007)
- Desktop Solutions and Delivery Leader @ (October 2005 - July 2006)
- Process and Solutions Lead @ (November 2004 - October 2005)
- Group Leader - Procurement + Installations @ (October 2003 - October 2004)
- Deskside Support Team Leader @ (April 2003 - September 2003)
- Procurement Team Leader @ (January 2003 - March 2003)
- Senior Procurement Specialist @ (August 2002 - December 2002)
- Senior Procurement Specialist @ (May 1999 - July 2002)
- Procurement Coordinator @ various (July 1998 - April 1999)
Simon Metcalfe Education
- Sheffield Hallam University
Simon Metcalfe Skills
- Account Expansion
- Account Management
- Business Process
- Business Process Improvement
- Coaching
- Continuous Improvement
- Crucial Accountability
- Customer Retention
- Customer Service
- Customer Success
- IT Service Management
- Leadership
- Management
- Mentoring
- Operational Excellence
- People Management
- Problem Management
- Process Improvement
- Process Optimization
- Project Delivery
- QBR
- Query Writing
- Relationship Management
- SaaS
- Salesforce.com
- Service Delivery
- Service Delivery Management
- Service Desk
- Service Improvement
- Service Level Management
- Service Management
- Sla
- Social Media
- Stakeholder Management
- Strategy
- Success Planning
- Six Sigma
- Team Leadership
- Business Process Re-engineering
- Incident Management
- Organizational Leadership
- IT Outsourcing
- LEAN Delivery Excellence
- Lean IT
- Lean Transformation
- ITIL Process
- Managerial Finance
- People Development
- Asset Management
- Help Desk Support
- Software Development
- User Acceptance Testing
- ServiceNow toolset
- Digital Workflow DW
- Wiki Development
- Incident Handling
- Lotus Notes
- Troubleshooting
- Lean Manufacturing
- Marketing
- Business Process Re Engineering
Simon Metcalfe Summary
- Simon Metcalfe, based in England, United Kingdom, is currently a Senior Customer Success Manager at 15below. Simon Metcalfe brings experience from previous roles at Brandwatch. Simon Metcalfe holds a Sheffield Hallam University. With a robust skill set that includes Account Expansion, Account Management, Business Process, Business Process Improvement, Coaching and more. Simon Metcalfe has 1 emails and 2 mobile phone numbers on RocketReach.
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Top 15below Employees
Nicholas Key
CEO
Brighton, GB
Robyn Lovegrove
Financial Controller
Brighton, GB
Ali Tredinnick
Head of Business Development
England, United Kingdom
Adrian Kondritz
Operations Director
England, United Kingdom
Karen Smith
Service Delivery Manager
England, United Kingdom
Jennifer Cheung
People Partner
Worthing, GB
Simon Metcalfe
Senior Customer Success Manager
England, United Kingdom
Liza Champion
Head of Customer Success
Brighton, GB
Josh Nicklin
Chief Commercial Officer
London, GB
Phil Goddard
Senior Systems Engineer
Uckfield, GB
Valerie Harvey
Executive Assistant to CEO
England, United Kingdom
Claire Pallett
People Director
England, United Kingdom
Gemma Maidlow
Head of Product Solutions
England, United Kingdom
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