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Simon Mercado Location
Austin, TX, US
Simon Mercado Work
2018 -now Product Support Specialist @
2014 -2018 Associate Systems Specialist @
2014 -2015 Associate Operations Specialist @
2008 -2011 Associate Technical Consultant IBM Solutions @
1995 -2007 Technical Support Specialist @
Simon Mercado Education
Austin Community College
ACC Certificate (Network+)
2011-2011
The Learning Pad, LLC
Certification (CompTIA A+ certification)
2007-2008
Southwest School of Electronics
Associates (Electronics Technology)
1989-1992
.
Simon Mercado Skills
Netcool
Cisco Technologies
HP Service Manager
Computer Hardware
ITIL
Software Installation
Operating Systems
Networking
Troubleshooting
Virtualization
Service Now.Com
Testing
Field Technicians
Customer Service
Technical Support
Tablets
Server Architecture
Laptops
Servers
Integration
Hardware
Simon Mercado Summary
Simon Mercado, based in Austin, TX, US, is currently a Product Support Specialist at The Home Depot. Simon Mercado brings experience from previous roles at Austin Technology Center Home Depot, Avnet Technology Solutions and Dell. Simon Mercado holds a 2011 - 2011 ACC Certificate in Network+ @ Austin Community College. With a robust skill set that includes Netcool, Cisco Technologies, HP Service Manager, Computer Hardware, ITIL and more. Simon Mercado has 4 emails and 1 mobile phone numbers on RocketReach.
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