Simon Legg Email
Head of Contact Centre @ Affinity Water
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Simon Legg Location
- Thatcham, GB
Simon Legg Work
- Head of Contact Centre @ (May 2026 - Present)
- Head of Customer Operations and Experience @ toob (July 2020 - February 2026)
- Customer Experience Manager @ toob (January 2019 - June 2020)
- Customer Experience Manager @ (August 2017 - December 2018)
- Business Process Lead @ (July 2016 - July 2017)
- Process Architect @ (March 2016 - June 2016)
- Business Process Architect @ (November 2014 - March 2016)
- Business Change Manager @ (May 2012 - August 2014)
- Business Improvement Consultant @ (May 2007 - April 2012)
- Project Manager @ (October 2003 - April 2007)
- Business Analyst @ (January 1998 - October 2003)
Simon Legg Education
- University of South Wales
2.1 (Computing and Accountancy Joint Honours)
1993-1997
Simon Legg Skills
- Business Communications
- Business Process Design
- Business Process Improvement
- Business Process Re-engineering
- Business Requirements
- Business Strategy
- Business Transformation
- Change Management
- Coaching & Mentoring
- Contact Center Operations
- Contact Centers
- Continuous Improvement
- Contract Negotiation
- Cross-functional Team Leadership
- Culture Change
- Customer Communication
- Customer Experience
- Customer Experience Design
- Customer Experience Management
- Customer Experience Transformation
- Customer Journey Improvement
- Customer Journey Mapping
- Customer Lifecycle Management
- Customer Listening
- Customer Service
- Customer Service Operations
- Data and Analytics
- Financial Management
- IT Business Analysis
- Influential
- Leadership
- Management
- Mentoring
- Multi-channel customer contact
- Negotiation
- Offshore Management
- Offshore Outsourcing
- Operations Management
- PRINCE2
- Process Improvement
- Programme Leadership
- Project Delivery
- Project Management
- Retail
- Service Delivery
- Service Operations
- Stakeholder Management
- Strategy
- Voice of the Customer
- customer operations
- Six Sigma
- 6 Sigma
- Team Management
- Cross Functional Team Leadership
- Multi Channel Marketing
Simon Legg Summary
- Simon Legg, based in Thatcham, GB, is currently a Head of Contact Centre at Affinity Water. Simon Legg brings experience from previous roles at toob and Vodafone. Simon Legg holds a 1993 - 1997 2.1 in Computing and Accountancy Joint Honours @ University of South Wales. With a robust skill set that includes Business Communications, Business Process Design, Business Process Improvement, Business Process Re-engineering, Business Requirements and more. Simon Legg has 1 emails on RocketReach.
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Top Affinity Water Employees
Jos Male
Head of Resourcing and HR Operations
Hatfield, GB
James Tipler
Head of Billing and Debt Management
England, United Kingdom
Adam Stephens
Chief Financial Officer
Bromsgrove, GB
Steve Andersen
Head of Applications and Development
Hatfield, GB
Peter Rowland
CIO
St Albans, GB
Chris Grey
Head of Operations
Hatfield, GB
Sarah Menday
Head of Organisation Development
United Kingdom
Steven Spencer
Head of HR
England, United Kingdom
Greg Cameron
Head of Performance and Insight
Welwyn Garden City, GB
Douglas Hunt
Head of Water Resources Planning
Leatherhead, GB
Alan Shaw
Head Of Internal Audit
Stevenage, GB
Nicola Murphy
Head of Experience Delivery
St Albans, GB
Abbie Quinn
Head of Contact Centre
United Kingdom
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