CRM and Product Manager @ (November 2023 - April 2026)
Customer Relationship Management Manager @ (April 2022 - September 2023)
CRM Campaign Coordinator @ (August 2018 - April 2022)
Customer Relationship Management Coordinator @ (August 2018 - April 2022)
Customer Services Agent @ (March 2018 - August 2018)
Customer Support Specialist @ (March 2018 - August 2018)
Customer Service Trainer @ (February 2017 - March 2018)
Customer Service Officer @ (June 2016 - February 2017)
Customer Service Trainer @ Ferratum Bank (February 2017 - March 2018)
Customer Support Officer @ Ferratum Bank (June 2016 - February 2017)
Customer Service Specialist @ Xzakt (September 2015 - May 2016)
Customer Service @ Slotsmillion (January 2015 - June 2015)
Slotsmillion @ Customer Support Agent (January 2015 - June 2015)
Technical customer support advisor @ (January 2014 - January 2015)
WDS @ Technical Support Agent (January 2014 - January 2015)
Gaming Host @ (May 2011 - August 2012)
Parks and Resort A and S @ Game Host (May 2011 - August 2012)
Simon Holm Education
Santa Monica College
Liberal
2012-2013
Vasaskolan
Social science (Social Studies)
2008-2011
Santa Monica College
Associate of Arts
Vasakolan
Social Studies
Simon Holm Skills
A/B-testning och optimering
Analytical Skills
Banking
Business
Business Insights
Business Networking
Business Relationship Management
CRM-automation
CRM-strategi
CRM-system (Fast Track)
Call Centers
Campaign Management
Campaign Strategies
Campaigns
Communication
Customer Acquisition
Customer Engagement
Customer Experience
Customer Lifecycle Management
Customer Loyalty
Customer Relationship Management (CRM)
Customer Retention
Customer Satisfaction
Customer Service
Data Analytics
Dataanalys
Digital Strategy
English
Flerspråkig kampanjhantering
Gaming Industry
Internationella marknader (Europa, Asien, Brasilien, Finland)
Interpersonal Skills
KPI-uppföljning
Kampanjplanering (e-post, SMS, onsite)
Key Performance Indicators
Kommersiell optimering
Kommunikationsförmåga
Kostnadseffektivitet
Kundanalys och datadriven marknadsföring
Kundlojalitet
Kundresor (Customer Journeys)
Kundretention
Lansering av nya spel och produkter
Ledarskap och mentorskap
Leverantörsförhandlingar (B2B)
Lokaliseringsstrategi
Market Segmentation
Marketing
Marketing Management
Microsoft Excel
Mobile Devices
Networking
Nordic Countries
Onboarding
Online Casino
Online Gambling
Online Gaming
Partnerrelationer
Presentations
Private Banking
Produktstrategi
Projektledning
ROI-analys
Rapportering till ledning
Reactivation
Retention Strategies
Segmentering och personalisering
Spelportföljshantering
Sports Marketing
Sportsbook
Strategy
Swedish
Tableau / Power BI / Excel
Team Management
Teamkoordinering
Teamwork
Telecommunications
Training
Tvärfunktionellt samarbete
iGaming
testing
Simon Holm Summary
Simon Holm, based in Copenhagen, DK, is currently a CRM Manager at Nordic Marcom. Simon Holm brings experience from previous roles at Nordic Marcom, Brilling Media and Hero Gaming. Simon Holm holds a 2012 - 2013 Liberal @ Santa Monica College. With a robust skill set that includes A/B-testning och optimering, Analytical Skills, Banking, Business, Business Insights and more. Simon Holm has 1 emails on RocketReach.
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