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Simon Francis Location
Perth, WA, AU
Simon Francis Work
Vice President - IT Service Management @ (January 2023 - Present)
Regional IT Director - APAC @ (November 2021 - March 2023)
Service Director @ (January 2020 - November 2021)
Operations Manager @ (August 2018 - January 2020)
National Enterprise Services Manager @ (June 2017 - August 2018)
Service Improvement Manager @ (October 2015 - June 2017)
IT Service Management Lead - APAC @ (October 2013 - October 2015)
Infrastructure Manager - Department for Child Protection @ (May 2012 - September 2013)
Manager - Service Delivery, IT and Change @ (July 2011 - May 2012)
Manager - Major Incident Management @ (November 2008 - June 2011)
Major Incident Manager @ (July 2005 - November 2008)
Service Delivery Manager @ (May 2003 - July 2005)
Royal Marines Commando @ (March 1995 - November 2002)
Simon Francis Education
John Cleveland College 1990-1994
Simon Francis Skills
Service Delivery
Incident Management
IT Service Management
ITIL
Service Level Management
Stakeholder Management
Team Leadership
Project Delivery
Change Management
Team Management
Service Management
Resource Management
Security Management
Program Management
Operations Management
Project Management
Security
Management
Risk Assessment
Business Continuity
Incident Investigation
Problem Management
IT Management
Network Infrastructure
ITIL Certified
Disaster Recovery
IT Operations
Infrastructure
IT Infrastructure Management
Performance Management
Data Center
Service Improvement
Retail Banking
Information Technology
Release Management
Governance
Vendor Management
Outsourcing
IT Outsourcing
ITIL Process
Service Desk
Service-Level Agreements (SLA)
IT Strategy
Consulting
Business Process Management
Service Level Agreements Sla
Leadership
Maritime
Customer Service
Information Security
Cyber Security
Service Level Agreements
Simon Francis Summary
Simon Francis, based in Perth, WA, AU, is currently a Vice President - IT Service Management at Tronox. Simon Francis brings experience from previous roles at Tronox, Kinetic IT and ASG Group. Simon Francis holds a 1990 - 1994 John Cleveland College. With a robust skill set that includes Service Delivery, Incident Management, IT Service Management, ITIL, Service Level Management and more. Simon Francis has 1 emails and 1 mobile phone numbers on RocketReach.
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