Simon Firth Email
Diallier Manager @ Sensible Group
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Simon Firth Work
- 2024 -2026 Diallier Manager @ Easy Assist
- now Easy Assist
- 2018 -2024 Dialler Operations Manager @
- 2017 -2018 Dialler and Operations Manager @
- 2016 -2017 Director Of Operations @ Car Repair Network
- 2024 -now Diallier Manager @
- 2008 -2015 Dialler Manager @ Action365
- 2007 -2007 Call Centre Dialer and Technical Manager @ Churchwood Financial
- 2005 -2007 Dialer Outbound Manager @ The Funding Network
- 2004 -2005 Sales Team Manager @ HFS Group (Part of Capital One Bank)
- 2002 -2004 Team Manager @ Automobile Association
- 1995 -2002 Projects Manager @ Automobile Association
Simon Firth Education
- University of Staffordshire
BAHons in Business Administrations (Finance / Marketing / Business studies)
1994-1996 - Stockport College
HND (Finance Law and marketing)
1992-1994
Simon Firth Skills
- Dialers
- Contact Centers
- Call Center Development
- Outsourcing
- Customer Experience
- Team Management
- Management
- IVR
- Performance Management
- Telemarketing
- Account Management
- Call Center
- Avaya
- ACD
- Telecommunications
- Customer Retention
- Stakeholder Management
- Sales
- Service Delivery
- Business Development
- CRM
- Workforce Management
- Campaign Management
- Change Management
- Insurance
- Customer Service
- Operations Management
- Project Management
- Sales Management
- Strategy
- Training
- Team Building
- Business Strategy
- Business Planning
- BPO
- Employee Engagement
- Data Analysis
- Team Leadership
- Process Improvement
- Resource Management
- Infrastructure
- Analytics
- Management Development
- Sales Process
- Strategic Planning
- Forecasting
- Project Planning
- Coaching
- Budgets
- Microsoft Excel
Simon Firth Summary
- Simon Firth, is currently a Diallier Manager at Sensible Group. Simon Firth brings experience from previous roles at Easy Assist, Trust Family Associates and Payzone UK. Simon Firth holds a 1994 - 1996 BAHons in Business Administrations in Finance / Marketing / Business studies @ University of Staffordshire. With a robust skill set that includes Dialers, Contact Centers, Call Center Development, Outsourcing, Customer Experience and more. Simon Firth has 1 emails on RocketReach.
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