Simon Deane Email
Project Manager @ Hotelplan UK Ltd
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Simon Deane Location
- Bristol, GB
Simon Deane Work
- Project Manager @ (January 2024 - Present)
- Director and Owner @ (December 2007 - Present)
- Senior Project Manager @ (January 2023 - September 2023)
- Customer Experience Specialist @ (October 2021 - November 2022)
- Project Delivery Manager @ (September 2020 - November 2021)
- Director and Owner @ Deane Ventures (January 2008 - Present)
- Customer Experience Programme Manager @ (December 2016 - Present)
- Lead Consultant @ (February 2015 - October 2016)
- Head of Delivery @ (August 2014 - October 2016)
- Customer Experience Programme Manager @ (October 2012 - July 2013)
- Customer Experience - Demand Reduction Specialist @ (January 2012 - September 2012)
- Customer Services Consultant @ (March 2011 - January 2012)
- Contact Optimisation Lead @ (August 2010 - December 2010)
- Principle Expert @ (November 2009 - August 2010)
- EMEA Telecommunications Programme Manager @ (January 2008 - July 2009)
- Customer Services Program Manager @ (January 2007 - November 2007)
- Operations Programme Manager @ (January 2007 - May 2007)
- Customer Experience Delivery Manager @ (November 2005 - December 2006)
- Head of Resource and Planning @ (February 2005 - November 2005)
- Programme Manager @ (February 2004 - November 2004)
- Business Planning Manager @ (January 2002 - January 2004)
- Head of Resource Planning and Strategy @ (January 1994 - September 2003)
- Head of Finance Customer Relations Division @ (January 1994 - January 1995)
Simon Deane Education
- Sheffield Hallam University 1990-1993
- Cardiff University / Prifysgol Caerdydd
Simon Deane Skills
- Key Performance Indicators
- Data Analytics
- Negotiation
- Telco
- Reporting
- Corrective Actions
- Strategic Thinking
- Business Case Preparation
- Demand Management
- Communication
- Offshore
- Strategic Communications
- Agile Methodologies
- Telecommunications Systems
- Cloud Migration
- Digital Strategy
- Cloud Applications
- Project Delivery
- Analytical Skills
- Contact Center as a Service (CCaaS)
- IVR
- Telecommunications
- Customer Relations
- Customer Experience
- Outsourcing
- Contact Centre
- Consultancy
- Program Management
- Customer Satisfaction
- Business Strategy
- Customer Service
- Planning
- Six Sigma
- Forecasting
- Mobile Communications
- CRM
- Project Management
- Contact Centers
- Change Management
- Project Planning
- Stakeholder Management
- Business Analysis
- Mobile Devices
- Cross-functional Team Leadership
- Management
- Strategy
- Customer Journey Mapping
- Project Plans
- Budgeting & Forecasting
- Customer Experience Design
Simon Deane Summary
- Simon Deane, based in Bristol, GB, is currently a Project Manager at Hotelplan UK. Simon Deane brings experience from previous roles at Wessex Ventures Ltd, Pernod Ricard, Santo Remedio, LLC and EDF (UK). Simon Deane holds a 1990 - 1993 Sheffield Hallam University. With a robust skill set that includes Key Performance Indicators, Data Analytics, Negotiation, Telco, Reporting and more. Simon Deane has 2 emails on RocketReach.
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Dillon Richards
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