Simon Butler Email
Senior Vice President, Operational Excellence, Global Customer Care @ Mastercard
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Simon Butler Location
- Manchester, England, GB
Simon Butler Work
- 2025 -now Senior Vice President, Operational Excellence, Global Customer Care @
- 2022 -2025 Vice President - Operational Excellence - EMEA @
- 2021 -2022 Director Operational Excellence - EMEA @
- 2020 -2021 Director of Resource Planning - EMEA @
- 2016 -2020 Head of Planning and Business Intelligence @
- 2014 -2016 Head of Engagement and Best Practice @
- 2013 -2014 Head of Planning @
- 2009 -2013 Planning Manager @
- 2006 -2009 S and S Resource Planning Manager @
- 1997 -2009 Affinity Resource Planning Manager @
Simon Butler Education
- University of Ulster
Bachelor of Science (BS) (Customer contact planning & management)
2013-2014 - The University of Salford 1996-1997
- Dean Close School 1989-1994
Simon Butler Skills
- Contact Centers
- Call Center
- Customer Experience
- Outsourcing
- Management
- Workforce Management
- Analysis
- Problem Solving
- Continuous Improvement
- Leadership
- Call Centers
- Business Process Improvement
- Stakeholder Management
- Project Planning
- Change Management
- ERP
- Performance Management
- Service Delivery
- Resource Management
- Process Improvement
- Planning
- Resources
- Team Management
Simon Butler Summary
- Simon Butler, based in Manchester, England, GB, is currently a Senior Vice President, Operational Excellence, Global Customer Care at Mastercard. Simon Butler brings experience from previous roles at Fiserv and esure. Simon Butler holds a 2013 - 2014 Bachelor of Science (BS) in Customer contact planning & management @ University of Ulster. With a robust skill set that includes Contact Centers, Call Center, Customer Experience, Outsourcing, Management and more. Simon Butler has 2 emails on RocketReach.
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