Simon Butler Email
Senior Vice President, Operational Excellence, Global Customer Care @ Mastercard
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Simon Butler Location
- Manchester, England, GB
Simon Butler Work
- Senior Vice President, Operational Excellence, Global Customer Care @ (October 2025 - Present)
- Vice President - Operational Excellence - EMEA @ (March 2022 - October 2025)
- Director Operational Excellence - EMEA @ (April 2021 - March 2022)
- Director of Resource Planning - EMEA @ (September 2020 - April 2021)
- Head of Planning and Business Intelligence @ (June 2016 - September 2020)
- Head of Engagement and Best Practice @ (September 2014 - June 2016)
- Head of Planning @ (September 2013 - September 2014)
- Planning Manager @ (September 2009 - September 2013)
- S and S Resource Planning Manager @ (September 2006 - September 2009)
- Affinity Resource Planning Manager @ (November 1997 - September 2009)
Simon Butler Education
- University of Ulster
Bachelor of Science (BS) (Customer contact planning & management)
2013-2014 - The University of Salford 1996-1997
- Dean Close School 1989-1994
Simon Butler Skills
- Contact Centers
- Call Center
- Customer Experience
- Outsourcing
- Management
- Workforce Management
- Analysis
- Problem Solving
- Continuous Improvement
- Leadership
- Call Centers
- Business Process Improvement
- Stakeholder Management
- Project Planning
- Change Management
- ERP
- Performance Management
- Service Delivery
- Resource Management
- Process Improvement
- Planning
- Resources
- Team Management
Simon Butler Summary
- Simon Butler, based in Manchester, England, GB, is currently a Senior Vice President, Operational Excellence, Global Customer Care at Mastercard. Simon Butler brings experience from previous roles at Fiserv and esure. Simon Butler holds a 2013 - 2014 Bachelor of Science (BS) in Customer contact planning & management @ University of Ulster. With a robust skill set that includes Contact Centers, Call Center, Customer Experience, Outsourcing, Management and more. Simon Butler has 2 emails on RocketReach.
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