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Simon Allison Location
Sydney, NSW, AU
Simon Allison Work
Sales Contact Centre Manager @ (September 2025 - Present)
Founder and Principal Consultant @ (May 2024 - September 2025)
Business Management Consultant @ (November 2024 - February 2025)
Head of Commercial (Sales and Service) @ (May 2023 - May 2024)
Head of Contact Centre Transformation @ (September 2020 - May 2023)
Contact Center Manager @ (October 2018 - September 2020)
Contact Centre Manager - Sales and Service @ Virgin Mobile Australia (August 2014 - July 2018)
Partner Performance Manager @ Virgin Mobile Australia (May 2014 - August 2014)
Contact Centre Manager @ (December 2013 - May 2014)
Implementation Lead @ (June 2013 - December 2013)
Team Leader – Operations – Customer Service Assurance @ (September 2009 - December 2013)
Contact Centre Manager (Acting) @ (September 2011 - November 2011)
Team Leader – Wireless Technical Support @ (September 2008 - September 2009)
Team Leader – Customer Fault Management – Local Access Direct and Local Access Resale @ (September 2007 - September 2008)
Simon Allison Education
Ambervale High 1997-2002
Simon Allison Skills
Telecommunications
Mobile Devices
Call Center
Managed Services
Stakeholder Management
Customer Experience
Team Leadership
LTE
Process Improvement
Performance Management
Telco
3G
Employee Engagement
Mobile Communications
BSS
Business Transformation
Business Strategy
Team Management
Call Centers
Coaching
Influence Others
Situational Leadership
Business Process Improvement
Team Building
Customer Retention
Provisioning
Leadership
Training
Quality Assurance
Contact Centers
Vendor Management
Service Delivery
Management
Outsourcing
Project Delivery
Business Case
Broadband
Wireless
Workforce Management
Business Process Mapping
Performance Improvement
Training Delivery
Change Management
Strategy
Sales Operations
Strategic Leadership
Strategic Planning
Strategic Thinking
Project Management
Sales
Simon Allison Summary
Simon Allison, based in Sydney, NSW, AU, is currently a Sales Contact Centre Manager at The NRMA. Simon Allison brings experience from previous roles at SARA Professional Services, Jungle Power and The Wine Collective. Simon Allison holds a 1997 - 2002 Ambervale High. With a robust skill set that includes Telecommunications, Mobile Devices, Call Center, Managed Services, Stakeholder Management and more. Simon Allison has 2 emails on RocketReach.
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