Simetrix Solutions is a customer operations and business process outsourcing (BPO) partner helping organizations deliver exceptional customer experiences through customer support, technical support, retention, back-office services, quality assurance, and workforce management. Simetrix provides real-time visibility across 100% of customer interactions and measures performance through Experience Level Agreements (XLA), helping organizations improve customer experience beyond traditional service-level metrics. By combining operational expertise with AI-enabled insights, Simetrix helps organizations increase customer satisfaction, improve efficiency, and reduce operational risk. ISO 9001 and ISO 27001 certified.
| Website | https://simetrix-solutions.com/ |
| Employees | 216 (153 on RocketReach) |
| Founded | 2010 |
| Phone | +1 985-365-0404 |
| Technologies |
G Suite
,
Gmail
,
Hostgator
+1 more
(view full list)
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| Industry | Outsourcing and Offshoring Consulting |
| Keywords | Call Center Services, Business Process Outsourcing, Bpo Solutions, Multilingual Support, Customer Service Outsourcing, Business Process Outsourcing Services, Outsourced Call Center, Customer Support Services, Bpo Services, Contact Center Outsourcing, Global Call Center, Omnichannel Support, Customer Care Services, Customer Service Solutions, High Quality Customer Service, Outsourced Customer Support, Call Center Technology, Technical Support Services |
| Competitors | Synopsys Inc, Texas Instruments, Cadence Design Systems, Keysight Technologies, MathWorks, NI (National Instruments), Flowmaster, Altium® +31 more (view full list) |
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Gerti Haxhiu is the CEO of Simetrix Solutions.
153 people are employed at Simetrix Solutions.
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Ermand Rrugeja
Co-Founder and CEO at Simetrix Solutions
Durrës, Durrës County, AL1 -
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