SIM Boston Technology Stack

Ada's AI-powered platform enables enterprise businesses around the world to automate incredible customer service that saves time, reduces cost, and improves the customer experience.

Salesforce's Desk.com is a cloud customer support solution with features including agent console, knowledge base and multi-channel support.

Gravity Forms for WordPress is a full featured contact form plugin that features a drag and drop interface, advanced notification routing.

Higher Logic is coming over 25 million users in more than 200,000 communities, Higher Logic helps leading companies drive revenue with engaged and happy customers.

Zendesk is a cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction. Loved by both customer service teams and their customers for its beautifully simple interface.

Zopim, a Zendesk product, offers Live Chat based customer engagement and customer support solutions

Amazon CloudFront is a content delivery web service.

Cloudflare Content Delivery Network (CDN) is a geographically distributed group of servers that ensure fast delivery of Internet content, including HTML pages, JavaScript files, stylesheets, and images.

GitHub is a place to share code with friends, co-workers, classmates, and complete strangers, helping individuals and teams to write faster, better code.

GoDaddy's website builder, formally called Websites+ Marketing, is an online editing and publishing tool that helps users make a responsive website with no technical knowledge required.

Instana provides APM solution that automatically monitors dynamic modern applications.

The Windows Azure Platform enables businesses to run critical applications with a higher performance-price ratio by running them on the services platforms data centers on a pay-as-you-go basis.

New Relic provides real-time performance insights into software, infrastructure and customer experience so software-driven businesses can innovate faster. New Relic cuts through the complexity and risk associated with digital transformation.

Ustream offers live streaming, video transcoding and delivery, for audiences, marketing and corporate communications.

Cloud based storage systems by AWS.

Amazon Web Services (AWS) is a comprehensive, evolving cloud computing platform provided by Amazon that includes a mixture of infrastructure as a service (IaaS), platform as a service (PaaS) and packaged software as a service (SaaS) offerings.

OpenResty is a full-fledged web application server by bundling the standard Nginx core

ASP.net is an open source framework for building web applications and services with .NET and C#.

Bootstrap is a free and open-source front-end framework for designing websites and web applications. It contains HTML and CSS-based design templates for typography, forms, buttons, navigation and other interface components, as well as optional JavaScript extensions.

DataTables is a table enhancing plug-in for the jQuery Javascript library, adding sorting, paging and filtering abilities to plain HTML tables with minimal effort. If client prefer to use a package manager such as NPM or Bower, distribution repositories are available with software.

Font Awesome makes it easy to add vector icons and social logos to their website.

Hypertext Markup Language (HTML) is the standard markup language for documents designed to be displayed in a web browser. It can be assisted by technologies such as Cascading Style Sheets (CSS) and scripting languages such as JavaScript.

JavaScript is the programming language of HTML and the Web.

jQuery UI is a curated set of user interface interactions, effects, widgets, and themes built on top of the jQuery JavaScript Library.

Nginx is a web server which can also be used as a reverse proxy, load balancer, mail proxy and HTTP cache.

Cloudinary allows users to securely upload images to customer's websites and mobile apps.

Google Drive is a cloud storage and backup platform to access files, docs, photos & more, store them in a safe place, and collaborate with other people.

G Suite is a suite of apps from Google which offers a number of tools to communicate and collaborate with colleagues, store files, and manage data.

ConversionSweeper is a lead source analytics and management software. It tracks leads by source, medium, campaign, and search terms; going beyond Google Analytics by identifying the source of your highest quality leads.

Cxense Insight shows the client how users consume content on their site in real time so client can provide a better user experience and drive higher digital revenue.

Google Analytics allows users to measure sales & conversions, plus gain fresh insights into how visitors use sites, & how they arrived on site.

Mixpanel is a website & mobile analytics tool which aims to help businesses understand visitor behavior by tracking application engagement & interaction in real-time.

New Relic One is an entity-centric observability platform that collects and contextualizes all operational data—from any source—and simplifies instrumentation, data ingestion, exploration, correlation, and machine learning-powered analysis to support observability for every organization.

Gmail is a free, advertising-supported email service offered as part of Google's G Suite, with 15GB of storage, color-coded inbox filters and unsend button.

GoToWebinar is a collaboration tool user can use to conduct "do-it-yourself"" webinars

Intercom is a customer communication platform with a suite of integrated products for every team, including sales, marketing, product, and support. Intercom products enable targeted communication and engagement with leads and customers via website, inside web and mobile apps, and by email.

MediaPlatform is an enterprise video platform, enabling on-demand video & live webcasting for elite video content management & distribution.

GoDaddy Inc. designs and develops cloud-based technology products for small businesses, Web design professionals, and individuals in the United States and internationally. It provides domain name registration product that enables to engage customers at the initial stage of establishing a digital identity; hosting products, such as shared Website hosting, Website hosting on virtual private servers and virtual dedicated servers, managed hosting, and security.

Netskope is an application designed to help companies secure their complete cloud app infrastructure.

OneLogins cloud based identity management platform provides secure single sign-on, multi-factor authentication and directory integration with AD, LDAP.

OneTrust is a technology platform to operationalize privacy, security and third-party risk management.

reCAPTCHA is a CAPTCHA-like system designed by Google to establish that a computer user is human.

Create your online school and deliver interactive content.

Pardot is a automate sales & marketing activities - nurture leads, assign leads, qualify leads, track prospect activity, & set up alerts & reports.

SharpSpring, an affordable marketing automation alternative to HubSpot and Marketo, specializes in lead generation and customer relationship management (CRM).