Silvia Hoffmann Email
Director, Technical Support @ HICX
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Silvia Hoffmann Location
- Bucharest, Bucharest, RO
Silvia Hoffmann Work
- 2023 -now Director, Technical Support @
- 2021 -2023 Senior Manager, Application Support - Fusion SCM and Procurement Cloud at Oracle @
- 2017 -2021 Manager, Application Support - Fusion SCM and Procurement Cloud @
- 2014 -2016 EMEA Technical Support Manager @
- 2009 -2014 Customer Support Supervisor @
- 2008 -2014 Technical Support Range Specialist @
- 2007 -2008 Project Manager @ Inversora Inmobiliaria
Silvia Hoffmann Education
- University of Ottawa/Telfer School of Management, Romanian - Canadian MBA
Master of Business Administration (MBA)
2011-2013 - University Spiru Haret
Bachelor Degree (International Relations and Affairs)
2006-2010 - University of Bucharest
(Law School)
2004-2009
Silvia Hoffmann Skills
- English
- Team Management
- Project Management
- Technical Support
- Customer Relations
- Business Planning
- Project Planning
- Customer Relationship Management (CRM)
- Process Management
- Strategic Planning
- PRINCE2
- Agile Project Management
- Supply Chain Management
- Recruiting
- Operations Management
- Software Support
- ITIL
- Microsoft Excel
- Computer Hardware
- Outlook
- Salesforce.com
- Avaya Products
- Oracle Cloud
- Team Leadership
- Management
- Negotiation
- Customer Service
- Training
- Problem Solving
- People Management
- Team Building
- Interviewing
- Customer Service Management
- Team Motivation
- Cross-functional Team Leadership
- Stakeholder Management
- Customer Support
- Leadership
- Spanish
- Call Center Development
- Call Center Administration
- Call center start-up
- Contact Center Management
- Product Support
- Coaching & Mentoring
- Contact Center Operations
- Oracle Fusion Applications (OFA)
- Process Improvement
- Hardware Support
- Business Analysis
- Microsoft Office
- Business Development
- Translation
- Windows
- Foreign Languages
- Multilingual
- Administration
- International Relations
- Microsoft Word
- Excel
- Aftersales
- Terminology Management
- Word
- New Business Development
- PowerPoint
- Marketing
- Oracle Fusion Applications
- ITIL Certified
- Customer Relationship Management
- Cross Functional Team Leadership
- Coaching and Mentoring
Silvia Hoffmann Summary
- Silvia Hoffmann, based in Bucharest, Bucharest, RO, is currently a Director, Technical Support at HICX. Silvia Hoffmann brings experience from previous roles at Oracle, Honeywell Security & Fire and Guillemot Corporation - Hercules & Thrustmaster Division. Silvia Hoffmann holds a 2011 - 2013 Master of Business Administration (MBA) @ University of Ottawa/Telfer School of Management, Romanian - Canadian MBA. With a robust skill set that includes English, Team Management, Project Management, Technical Support, Customer Relations and more. Silvia Hoffmann has 3 emails on RocketReach.
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