Silversix Information

Silversix helps internal service providers become more customer centric. Our products & services include: CIOPulse - Net Promoter for Internal Support Teams --------------------------------------------------------------------- Our cloud-based CIOPulse™ application enables you to instantly harness the power of the Net Promoter® discipline and put your internal customers at the heart of everything you do. CIOPulse collects customer feedback as your internal support teams resolve tickets, and provides you with the mechanisms you need to understand customer perceptions, measure and benchmark your performance and provide better customer service. Through feedback, metrics and insights, CIOPulse will help you increase customer satisfaction, reduce support costs and enhance your reputation. ProjectNPS - Net Promoter for Project Delivery -------------------------------------------------------------- ProjectNPS is the world’s only tool for measuring the leadership ability and emotional intelligence of your project managers and project sponsors. It uses the Net Promoter approach to capture real-time feedback from stakeholders and project team members throughout the life of a project. A project manager’s and sponsor’s ProjectNPS feedback acts as a simple continuous improvement tool to refine and provide the best project management experience possible. ProjectNPS also provides data that allow organisations to gauge their progress against their competitors. NPS for IT - Net Promoter for CIOs --------------------------------------------- NPSforIT™ is an internal customer relationship survey service based on the Net Promoter System. The survey requires minimal effort for your customers to complete and we conduct the data analysis for you. The end result is a benchmarkable Net Promoter Score and a bias-free analysis that gives you absolute clarity on what is really important to your customers.