Silas Email & Phone Number
Head of Solution and Customer Success @ ThinkingAI
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Silas Location
- China
Silas Work
- Head of Solution and Customer Success @ (May 2025 - Present)
- Partner and Senior VP, Customer Success @ (March 2022 - May 2025)
- VP, Customer Success @ (July 2019 - March 2022)
- Senior Director, Head of Product Service and Operation @ (October 2018 - June 2019)
- Senior Manager, Head of Technical Support @ (October 2017 - October 2018)
- Manager, Technical Support @ (July 2015 - October 2017)
- Supervisor, Technical Support @ (April 2013 - July 2015)
- Workflow Manager @ (November 2011 - April 2013)
- Technical Support Engineer II @ (April 2011 - November 2011)
- Customer Support Engineer @ (March 2010 - April 2011)
- Wireless Optimization Engineer @ (July 2009 - March 2010)
Silas Education
- Shanghai Jiao Tong University
Bachelor (Software Engineering)
2005-2009 - Shanghai Foreign Language School
Silas Skills
- Clariion
- Java
- Storage
- VMware
- Storage Area Networks
- Enterprise Storage
- Troubleshooting
- IT Service Management
- Customer Service Management
- VNX
- Performance Management
- Professional Services
- Project Management
- Coaching
- Technical Recruiting
- Customer Escalation Management
- Escalation Resolution
- EMC Storage
- Technical Support
- Management
- Team Management
- Disaster Recovery
- SAN
- VMware ESX
- NAS
- Cloud Computing
- Apache Kylin
- Data Warehouse
- OLAP
- SaaS
- Technical Presales
- 售前服务
- 大数据
- 客户成功
- 用户行为
- 解决方案架构
- Technical Support Engineer
- Sales
- Strategic Planning
- Engineering
- Support
- GSM
- SQL
- Storage Area Network San
- HDFS
- Apache Hadoop
- Cube
- Storage Area Network
Silas Summary
- Silas, based in China, is currently a Head of Solution and Customer Success at ThinkingData. Silas brings experience from previous roles at Kyligence. Silas holds a 2005 - 2009 Bachelor in Software Engineering @ Shanghai Jiao Tong University. With a robust skill set that includes Clariion, Java, Storage, VMware, Storage Area Networks and more. Silas has 1 emails and 1 mobile phone numbers on RocketReach.
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