sigmaGO Information

sigmaGO offers boundaryless turn-key mobile solution for Customer Self-Service and Technicians. It’s easy to use interface allows interaction with Service Requests, Incidents, Problems, Knowledge Articles, Approvals, and any Enterprise Service Management applications. Our one-stop shopping application: • Allows customers to easily interact with support analysts with built-in chat capability • Improves customer satisfaction surveys scores • Simplifies entry of requests, improving customer accuracy and driving KPI metrics • Can be deployed quickly across your entire organization • Enables your workforce to be nimbler and more flexible with push notifications and location-based requests • Access to real-time journals, notes, and comments on requests; it empowers Analysts with more accurate data to drive decisions • sigmaGO natively leverages mobile device capabilities: location services, camera and gallery, barcode scanning, biometric and facial authentication, voice-to-text, voice calling, mapping services, device level push notifications, and others. sigmaGO is a turnkey managed solution that gives your Customers easy access to everything they need in Cherwell Service Management from anywhere and at any time. sigmaGO’s Mobile-as-a-Service platform features include: • Intuitive, user friendly, responsive interfaces • Full-featured searching across the application • Supports Cherwell SaaS, on-premise, and public cloud environments • Integrates via the Cherwell RestAPI and requires no middleware or dedicated servers • Our applications for iOS, Android, Windows, and macOS reduce complexity and streamline your processes to simplify the customer experience