Sibu Thomas Email & Phone Number
Director, Customer Support @ Klaviyo
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Sibu Thomas Location
- Boston, MA, US
Sibu Thomas Work
- Director, Customer Support @ (August 2024 - Present)
- Sr. Director, Customer Support @ (March 2022 - July 2024)
- Sr. Director, Customer Support @ (August 2019 - March 2022)
- Sr. Director, Customer Operations @ (September 2018 - August 2019)
- Director, Customer Retention and Billing @ (April 2017 - September 2018)
- Senior Manager, Customer Retention and Billing @ (April 2015 - April 2017)
- Director, Customer Support @ (February 2014 - November 2014)
- Senior Manager, Customer Support @ (March 2012 - February 2014)
- Manager, Customer Support @ (October 2011 - March 2012)
- Manager, Content @ (August 2008 - October 2011)
- Manager, Travel Services @ (June 2007 - August 2008)
- Mediator and Investigator @ New York Office of the Attorney General (February 2005 - September 2006)
- Travel Services Specialist @ (March 2004 - August 2004)
- Web Content Associate and System Administration Intern @ (February 2002 - January 2004)
- Customer Service Representative @ Sovereign Bank of New England (May 2001 - September 2001)
- Passenger Service Agent @ (July 2000 - April 2001)
Sibu Thomas Education
- University Of Massachusetts - Boston
Bachelor of Arts (Sociology)
2002-2004
Sibu Thomas Skills
- Analytics
- Management
- Web Analytics
- Salesforce.com
- Social Media
- Data Analysis
- SaaS
- Online Advertising
- Account Management
- Project Management
- User Experience
- Customer Service
- Zendesk
- Telephony
- Cloud Computing
- Outsourcing
- HTML
- Microsoft Office
- CRM
- Team Leadership
- Conflict Resolution
- Customer Escalation Management
- Mediation
- Customer Relationship Management (CRM)
- E-commerce
- Leadership
- Customer Experience
- Team Management
- Customer Satisfaction
- Customer Retention
- Customer Support
- Technical Support
- Email Marketing
- E Commerce
- Customer Relationship Management
Sibu Thomas Summary
- Sibu Thomas, based in Boston, MA, US, is currently a Director, Customer Support at Klaviyo. Sibu Thomas brings experience from previous roles at Clio - Cloud-Based Legal Technology, BitSight and Constant Contact. Sibu Thomas holds a 2002 - 2004 Bachelor of Arts in Sociology @ University Of Massachusetts - Boston. With a robust skill set that includes Analytics, Management, Web Analytics, Salesforce.com, Social Media and more. Sibu Thomas has 5 emails and 1 mobile phone numbers on RocketReach.
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