Sibu Thomas Email & Phone Number
Director, Customer Support @ Klaviyo
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Sibu Thomas Location
- Boston, MA, US
Sibu Thomas Work
- 2024 -now Director, Customer Support @
- 2022 -2024 Sr. Director, Customer Support @
- 2019 -2022 Sr. Director, Customer Support @
- 2018 -2019 Sr. Director, Customer Operations @
- 2017 -2018 Director, Customer Retention and Billing @
- 2015 -2017 Senior Manager, Customer Retention and Billing @
- 2014 -2014 Director, Customer Support @
- 2012 -2014 Senior Manager, Customer Support @
- 2011 -2012 Manager, Customer Support @
- 2008 -2011 Manager, Content @
- 2007 -2008 Manager, Travel Services @
- 2005 -2006 Mediator and Investigator @ New York Office of the Attorney General
- 2004 -2004 Travel Services Specialist @
- 2002 -2004 Web Content Associate and System Administration Intern @
- 2001 -2001 Customer Service Representative @ Sovereign Bank of New England
- 2000 -2001 Passenger Service Agent @
Sibu Thomas Education
- University Of Massachusetts - Boston
Bachelor of Arts (Sociology)
2002-2004
Sibu Thomas Skills
- Analytics
- Management
- Web Analytics
- Salesforce.com
- Social Media
- Data Analysis
- SaaS
- Online Advertising
- Account Management
- Project Management
- User Experience
- Customer Service
- Zendesk
- Telephony
- Cloud Computing
- Outsourcing
- HTML
- Microsoft Office
- CRM
- Team Leadership
- Conflict Resolution
- Customer Escalation Management
- Mediation
- Customer Relationship Management (CRM)
- E-commerce
- Leadership
- Customer Experience
- Team Management
- Customer Satisfaction
- Customer Retention
- Customer Support
- Technical Support
- Email Marketing
- E Commerce
- Customer Relationship Management
Sibu Thomas Summary
- Sibu Thomas, based in Boston, MA, US, is currently a Director, Customer Support at Klaviyo. Sibu Thomas brings experience from previous roles at Clio - Cloud-Based Legal Technology, BitSight and Constant Contact. Sibu Thomas holds a 2002 - 2004 Bachelor of Arts in Sociology @ University Of Massachusetts - Boston. With a robust skill set that includes Analytics, Management, Web Analytics, Salesforce.com, Social Media and more. Sibu Thomas has 4 emails and 1 mobile phone numbers on RocketReach.
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