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Sian Eddy Location
Bristol, England, GB
Sian Eddy Work
2025 -now Operations Director @
2023 -2025 Head of Operations @
2021 -2023 Operations Manager @
2019 -2021 Operations Manager @
2015 -2019 Contact Centre Manager @ Direct Response
2013 -2015 Operations Support Manager @ Office Response Ltd
2012 -2013 Workforce and Resouce Analyst @ Office Response Ltd
Sian Eddy Education
The University of Glamorgan
National Diploma of Higher Education (Forensic Science)
2005-2009
Gordano School, Portishead 1998-2005
Sian Eddy Skills
Workforce Management
Call Center Administration
Call Control
Microsoft Excel
Call Center
Personnel Management
Commercial Awareness
Operations Management
Procedure Manuals
Ad Hoc Reporting
Payroll
Customer Satisfaction
Team Management
Customer Service
Call Centers
Management
Analysis
Performance Management
Contact Centers
Forecasting
Team Leadership
Customer Retention
Customer Experience
Outsourcing
Training
Customer Relationship Management (CRM)
Account Management
Customer Relationship Management Crm
Customer Relationship Management
Sian Eddy Summary
Sian Eddy, based in Bristol, England, GB, is currently a Operations Director at Modern. Sian Eddy brings experience from previous roles at Modern, Woven and Direct Response. Sian Eddy holds a 2005 - 2009 National Diploma of Higher Education in Forensic Science @ The University of Glamorgan. With a robust skill set that includes Workforce Management, Call Center Administration, Call Control, Microsoft Excel, Call Center and more. Sian Eddy has 2 emails on RocketReach.
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