Shout Telecoms Information

We have been developing and delivering reliable and flexible carrier grade voice platforms to carrier networks for over 20 years. All of our platforms are designed to interwork with industry standard RFC’s and they are highly robust. Every platform we sell comes offered with a 24 hour support contract backed by an industry standard SLA, and unlike most of our competitors, we don’t put our customers into a multi layered support process where they have to talk to call centre staff who follow a script before getting through to someone who can actually triage the problem; ALL of our support staff are also our engineers. In the event of an issue, it is highly likely that the engineer answering your query will be one of the team who built the platform you are enquiring about. This makes our fault resolution and customer satisfaction second to none. We specialise in deploying our own SIP Gateways and overlaying a suite of voice services onto them as required. While we have service creation environments and ready-made applications available through our modular voice portal, we are also happy to develop bespoke applications as needed to enable our clients to differentiate their B2B offering and to provide exactly what their clients may need or be asking for. Our core platforms are: SIP Switch, which can be deployed as: Class 4 softswitch Class 4/5 Hybrid SIP IVR Redirect Server Voice Recorder ShoutVIP platform, enabling control of voice applications such as: Core Framework A comprehensive GUI providing trunk/endpoint provisioning, platform monitoring/management, CDR Management, Routing Engine & much more Web Enabled Routing A powerful number management system with network and customer UI’s. Multiple failover options Time of Day routing % based routing Teams Operator Connect provisioning IVR Service creation Simplified drag & drop interface designed to be used by business customers Call statistics sales@shout-telecoms.com