Shomali Sinha Email
Guest Experience Director @ The Leela Palace Chennai
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Shomali Sinha Location
- Chennai, TN, IN
Shomali Sinha Work
- Guest Experience Director @ (September 2024 - Present)
- Guest Experience Manager @ (March 2024 - December 2024)
- Duty Manager @ (February 2023 - March 2024)
- Guest Relations Executive @ (January 2021 - January 2023)
- Snr. Duty Manager @ (February 2008 - May 2010)
- Duty Manager @ (May 2006 - January 2007)
- Assistant Manager Front Office @ The Leela Kempenski Private Limited (mumbai) (April 2005 - April 2006)
- Assistant Manager Front Office @ (February 2004 - March 2005)
- Guest Relations Executive @ (August 2002 - January 2004)
- Guest Relation Executive @ (February 2002 - August 2002)
- Guest Relation Assistant @ (May 2000 - January 2002)
Shomali Sinha Education
- Robert Gordon University
Bachelor's Degree (Hospitality Administration/Management)
1998-2000 - institute of advance management
diploma (Hospitality Administration/Management)
1998-2000 - American Hotel and Motel Association
Master's Degree (Hotel, Motel, and Restaurant Management)
- Institute of Advanced Management
Master's Degree (Hotel, Motel, and Restaurant Management)
Shomali Sinha Skills
- Office Administration
- Recruiting
- Team Building
- Organization Skills
- Set-up Reduction
- High Quality Standards
- Nursery Management
- Customer Loyalty
- Accidents and Emergencies Nursing
- Sales & Marketing Alignment
- Interact with All Levels Of Management
- Sales & Marketing Leadership
- Customer Satisfaction
- Planning & Scheduling
- Employee Recognition
- Inventory Control
- Rapid Response
- New Hire Training
- Statistical Reporting
- Extended Stay
- Accountability
- Hospitality Management
- Decision-Making
- Accepting Responsibility
- Daily Operations Management
- Customer Service Management
- Hotel Management
- Train New Employees
- Front to Back Office
- Floor Cleaning
- Cash Reporting
- Hotel Booking
- Management of multi-disciplinary teams
- Operational Audits
- Delegates
- Debt Management
- Problem Solving
- Planning Budgeting & Forecasting
- Customer Satisfaction (CSAT)
- Operating Room Sales
- Product Analysis
- Target Market Selling
- Resolving Issues
- Report Preparation
- Quality Assurance Processes
- Corrective and Preventive Action (CAPA)
- Pre-certification
- Client Presentation
- Profit Maximization
- Relating to Clients
- Health and Safety Executive (HSE)
- Increase Productivity
- Marketing Strategy
- Customer Engagement
- End to End Delivery
- Inventory Optimization
- Employee Training
- Home Location Register (HLR)
- I&C
- Consumer Behavior
- Engineering change request (ECR)
- Customer Relationship Management (CRM)
- Revenue & Profit Growth
- Administration
- Front Office Support
- Personal Health
- Liaison Between Departments
- Security Monitoring
- Directors' Duties
- Development & implementation of marketing plans
- Working with Sourcing Professionals
- Customer Requirements
- Analytical Skills
- Office Managers
- Customer Service
- Guest Satisfaction
- Team Mentoring
- Team Leadership
- Internal Audits
- Cost Reduction
- Guest Relations
- Requirements Verification
- Cash Management
- Rooming Lists
- Cross-Functional Team Management
- Financial Performance
- Staffing Coordination
- Reducing Operating Costs
- Coordinating Schedules
- Upselling
- Hospitality Industry
- Front Office Operations
- Guest Service Management
Shomali Sinha Summary
- Shomali Sinha, based in Chennai, TN, IN, is currently a Guest Experience Director at The Leela Palace Chennai-Seaside Modern Palace Hotel. Shomali Sinha brings experience from previous roles at The Leela Palace Chennai-Seaside Modern Palace Hotel, The Accord Metropolitan (* * * * * ), Pride Hotels Group and Asiana Hotels. Shomali Sinha holds a 1998 - 2000 Bachelor's Degree in Hospitality Administration/Management @ Robert Gordon University. With a robust skill set that includes Office Administration, Recruiting, Team Building, Organization Skills, Set-up Reduction and more. Shomali Sinha has 2 emails on RocketReach.
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