Shockwave Media Information

Shockwave Media is an Australian software engineering studio. We design, build and support custom AI systems, including LLM applications, AI agents and knowledge platforms, together with the web and mobile software around them. Founded in NSW in 2015, we started out in websites, video and design, and grew into web platforms, portals and mobile apps for established organisations. Today AI engineering is our core work. We're a team of 41, working with national brands, growth companies and government, many of them on ongoing retainers. What we build - Custom AI systems designed around a specific process or decision - LLM applications: assistants, copilots and natural-language interfaces - AI agents that use tools and call your APIs, with approval steps and audit trails - RAG search over your documents and records, with source citations - Model integration and fine-tuning, hosted or private - AI automation: document processing, classification and extraction - Web platforms and portals, mobile apps, data and integrations, discovery and UX, cloud hosting, and support and maintenance How we work We take products from MVP to production, then stay on. Every engagement starts by agreeing outcomes, data, risks and success measures. We build in short sprints with regular demos, and test AI output against agreed evaluation sets, not impressions. After launch we monitor, maintain and improve what we've built. We work as a long-term technical partner rather than a traditional agency. For selected ventures we also offer hybrid and equity arrangements. Governance is designed in: access-aware retrieval, human approval for consequential actions, audit logging, and data kept in your control. Government work is delivered by Australian-based staff, with Australian hosting and data. We build to WCAG 2.2 AA and are a registered supplier on buy.nsw, VendorPanel and AusTender. Start a conversation at shockwavemedia.com.au