Shivesh Kumar Email & Phone Number
Chief Customer Officer @ The Policy Exchange
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Shivesh Kumar Location
- Gurugram, HR, IN
Shivesh Kumar Work
- Chief Customer Officer @ (September 2025 - Present)
- Head of Allied Partnership @ (July 2021 - September 2025)
- Head of Customer Service @ (March 2020 - June 2021)
- Head of Customer Success @ (June 2019 - March 2020)
- Head of Customer Service - Life Insurance @ (April 2013 - May 2019)
- Assistant Manager (Operations) @ (December 2011 - February 2013)
- Sr. Team Leader (Operations) @ Icronex (March 2008 - November 2011)
- Sr Customer Executive @ (February 2007 - March 2008)
- Technical Support Coach @ Stream International (May 2006 - January 2007)
- Trainee @ Trident Hilton (May 2004 - December 2004)
Shivesh Kumar Education
- Indian Institute of Technology, Delhi
Certification (Fintech)
2024-2025 - National Institute of Management
Master of Business Administration (MBA) (Marketing/Marketing Management, General)
2011-2013 - IHM
BSc (Hotel Management)
2003-2006 - IHM Bhopal
2006 BSC (Hotel Management)
2003-2006
Shivesh Kumar Skills
- Analytical Skills
- Attention to Detail
- Benchmarking
- Budget Management
- Business Development
- Business Insights
- Business Leadership
- Business Process Improvement
- Business Strategy
- Business Transformation
- Business Understanding
- Coaching
- Communication
- Contact Centers
- Customer Acquisition Strategies
- Customer Lifecycle Management
- Customer Service
- Data Analytics
- Digital Marketing
- Email Marketing
- Insurance
- Insurance Operations
- Leadership
- NBFC
- Negotiation
- Net Promoter Score
- New Product Rollout
- Online Gaming
- Operational Efficiency
- Operations
- Operations Management
- Organization Growth
- Outsourcing Management
- Passionate about Work
- Presentation Skills
- Presentations
- Problem Solving
- Process Consulting
- Project Management
- Quantitative Analytics
- Recruiting
- Revenue & Profit Growth
- SMO
- Sales & Marketing Leadership
- Sales Operations
- Sales Presentations
- Search Engine Optimization (SEO)
- Social Media Marketing
- Strategic Initiatives
- Strategy
- Team Leadership
- Team Performance
- Teamwork
- Windows
- Written Communication
- analytics
Shivesh Kumar Summary
- Shivesh Kumar, based in Gurugram, HR, IN, is currently a Chief Customer Officer at The Policy Exchange. Shivesh Kumar brings experience from previous roles at Max Life Insurance Company Limited, Paytm Insurance Broking, PayU and Policybazaar.com. Shivesh Kumar holds a 2024 - 2025 Certification in Fintech @ Indian Institute of Technology, Delhi. With a robust skill set that includes Analytical Skills, Attention to Detail, Benchmarking, Budget Management, Business Development and more. Shivesh Kumar has 2 emails and 3 mobile phone numbers on RocketReach.
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