Shivanand Nuka Email
Director Operations and Service Delivery (Client Delivery Executive) @ Ergo
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Shivanand Nuka Location
- Dublin, IE
Shivanand Nuka Work
- 2023 -now Director Operations and Service Delivery (Client Delivery Executive) @
- 2021 -2023 Head of DCC Program EMEA @
- 2016 -2020 AVP Operations (Global Service Delivery Leader) and Site Lead @
- 2010 -2016 Service Delivery Manager @ Unisys Global Services India
- 2009 -2010 Senior Operations Manager - Rosetta Stone Global Operations @ Goldstone Technologies Ltd
- 2009 -2009 Account Manager - RosettaStone @
- 2003 -2009 Technical Project Manager @
- 2002 -2003 Lecturer @
Shivanand Nuka Education
- Indian Institute of Management, Calcutta
EPBM ((Operations, Business Management, Marketing, HR, Finance, Economics ..Etc))
2008-2009 - Osmania University
M.Sc(CS) (Computer Science)
2000-2002 - Osmania University
B.Sc(CS) (Computer Science)
1997-2000
Shivanand Nuka Skills
- Service Delivery
- Business Process Improvement
- Customer Satisfaction
- CRM
- Sla
- BPO
- IT Service Management
- Team Management
- Pre-sales
- Global Delivery
- Resource Management
- ITIL
- Outsourcing
- Project Delivery
- Solution Architecture
- Operations Management
- Six Sigma
- Process Management
- PMP
- Software Project Management
- Business Analysis
- Program Management
- Cross-functional Team Leadership
- Business Development
- Project Management
- Incident Management
- Service Management
- Process Improvement
- Strategy
- Management
- Service Development
- Requirements Analysis
- Training
- Service Delivery Management
- Quality Assurance
- Call Centers
- Leadership
- PMO
- Software Documentation
- Transition Management
- Business Process Re-engineering
- Analytics
- Testing
- Offshoring
- IT Strategy
- IT Operations
- IT Outsourcing
- IT Management
- SDLC
- Networking
- Modems
- Peripherals
- Windows
- Business Process Re Engineering
- Engineering
- Software
- Operations
- Cross Functional Team Leadership
- Printers
- Scanners
- Pre Sales
Shivanand Nuka Summary
- Shivanand Nuka, based in Dublin, IE, is currently a Director Operations and Service Delivery (Client Delivery Executive) at Ergo. Shivanand Nuka brings experience from previous roles at Amazon Web Services (AWS), GENPACT, Unisys Global Services India and Goldstone Technologies Ltd. Shivanand Nuka holds a 2008 - 2009 EPBM in (Operations, Business Management, Marketing, HR, Finance, Economics ..Etc) @ Indian Institute of Management, Calcutta. With a robust skill set that includes Service Delivery, Business Process Improvement, Customer Satisfaction, CRM, Sla and more. Shivanand Nuka has 2 emails on RocketReach.
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