Shivam Sharma Email & Phone Number
Head of Lounges and Retail Services @ Cathay Dining
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Shivam Sharma Location
- Hong Kong
Shivam Sharma Work
- Head of Lounges and Retail Services @ (September 2026 - Present)
- Director of Customer Excellence and Strategic Projects @ (August 2023 - July 2026)
- Customer Commercial Director @ (May 2021 - July 2023)
- Continuous Improvement Manager @ (February 2018 - April 2021)
- Head of Lounges LHR @ (October 2013 - January 2018)
- Emirates Lounge Supervisor LHR @ (March 2011 - September 2013)
- Footman and General Assistant @ (February 2010 - January 2011)
- Guest Service Associate @ (October 2009 - January 2010)
Shivam Sharma Education
- University of West London
Bachelor's degree (Hospitality Administration/Management)
2009-2011
Shivam Sharma Skills
- Account Management
- Airlines
- Aviation
- Business Continuity
- Catering
- Commercial Awareness
- Commercial Management
- Commercial Negotiation
- Communication
- Construction Management
- Continuous Improvement
- Customer Interaction
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Satisfaction (CSAT)
- Customer Service
- Customer Service Management
- Event Management
- Event Planning
- F&B Operations
- Financial Literacy
- Financial Performance
- Flights
- Food
- Food
- Food & Beverage
- Food Service
- Food and Beverage Management
- Global Contract Negotiation
- Guest Satisfaction
- Hospitality
- Hospitality Industry
- Hospitality Management
- Hotel Management
- Hotels
- Household
- Leadership
- Management
- Microsoft Office
- Multi-million Dollar Budgets
- Operational Excellence
- Operations
- Operations Management
- People Management
- Pre-opening
- Product Development
- Project Implementation
- Project Management
- Project Planning
- Service Delivery
- Service Standards
- Stakeholder Management
- Strategic Planning
- Supplier Management
- Team Leadership
- Teamwork
- Tourism
- Training
- Value for Money
- Beverage
- Sales
- Pre Opening
- Food and Beverage
Shivam Sharma Summary
- Shivam Sharma, based in Hong Kong, is currently a Head of Lounges and Retail Services at Cathay Dining. Shivam Sharma brings experience from previous roles at DO & CO AG. Shivam Sharma holds a 2009 - 2011 Bachelor's degree in Hospitality Administration/Management @ University of West London. With a robust skill set that includes Account Management, Airlines, Aviation, Business Continuity, Catering and more. Shivam Sharma has 1 emails and 1 mobile phone numbers on RocketReach.
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