2025 -
now Sr Manager - Customer Service (IT and ITES) @
2024 -
2025 Sr Manager - Customer Experience @
2022 -
2024 Manager - Customer Experience @
2020 -
2022 Territory Manager - D2C @
2018 -
2020 Own Retail Store Manager @
2017 -
2018 Franchisee Retail Store Manager @
Shivakumar B Education
SIIMS college , Bangalore University
Graduation (Marketing)
2013
-
2016
Jawahar Navodaya Vidyalaya (JNV)
Class 12th (Humanities/Economics)
2010
-
2012
Shivakumar B Skills
Customer Retention
Collections Management (Accounts Receivable)
Service Assurance
Project Management
Channel sales management
Sales Management
Partner management
Retail Branch Operations
People Management
Retail
Telecommunications
Channel Sales
Territory Sales
Operations Management
Sales
Customer Experience
Customer Relationship Management (CRM)
Loss Prevention
Retail Sales
Store Management
Customer Service
Team Management
Management
Team Leadership
Teamwork
Business Operations
Multi-Store Operations
Area Operations
Leadership
People Development
Retail Operations
Channel Account Management
Channel Relationship Management
Territory Management
Shivakumar B Summary
Shivakumar B, based in Bengaluru, KA, IN, is currently a Sr Manager - Customer Service (IT and ITES) at Jio. Shivakumar B brings experience from previous roles at Airtel Business, airtel and Bharti Airtel. Shivakumar B holds a 2013 - 2016 Graduation in Marketing @ SIIMS college , Bangalore University. With a robust skill set that includes Customer Retention, Collections Management (Accounts Receivable), Service Assurance, Project Management, Channel sales management and more. Shivakumar B has 2 emails and 1 mobile phone numbers on RocketReach.
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