Shiv Sharma Email & Phone Number
Director - Support Engineering Management @ Microsoft
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Shiv Sharma Location
- Irving, TX, US
Shiv Sharma Work
- Director - Support Engineering Management @ (September 2024 - Present)
- Director - Support Engineering Management @ (September 2022 - Present)
- Sr Engineering Support Manager ( Global Business Owner) @ (April 2021 - August 2022)
- Sr Engineering Support Manager ( Global Business Owner) @ (April 2021 - December 2024)
- Support Engineering Manager - Azure App Service @ (September 2017 - April 2021)
- Technical Support Manager @ (November 2011 - September 2017)
- Sr.Support Engineer @ (December 2007 - October 2011)
- Software Engineer @ (March 2004 - February 2007)
Shiv Sharma Education
- SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Master of Business Administration (MBA) (Business, Management, Marketing, and Related Support Services)
2012-2014 - Sikkim Manipal University - Distance Education
Master of Computer Applications (MCA) (Computer Science)
2004-2006 - Delhi University
Bachelor of Science (B.Sc.) (Chemistry)
2000-2003
Shiv Sharma Skills
- Cloud Computing
- .NET
- Agile Methodologies
- Microsoft SQL Server
- Vendor Management
- SQL
- People Management
- C#
- Solution Architecture
- Business Analysis
- People Development
- Escalations Management
- Technical Support
- Product Support
- Project Managers
- Strategic Planning
- Business Strategy
- Team Building
- Windows Azure
- Customer Service Operations
- Operations Management
- PHP
- Node.js
- Open Source
- Business Planning
- Web Applications
- Application Support Management
- Team Management
- Management
- Service Delivery Management
- Technical Sup
- Leadership
- Global Cross-Functional Team Leadership
- Team Leadership
- Microsoft CRM
- Customer Support
- Customer Escalation Management
- Escalation
- Enterprise Software
- Microsoft Products
- Software Project Management
- IT Service Management
- Software Development
- Service Delivery
- Requirements Analysis
- Software Development Life Cycle (SDLC)
- ITIL
- Web Services
- Pre-sales
- Oracle
- Sales
- Net
- Business Operations
- Engineering
- XML
- Global Cross Functional Team Leadership
- C++
- Pre Sales
- Software Development Life Cycle Sdlc
- Software Development Life Cycle
Shiv Sharma Summary
- Shiv Sharma, based in Irving, TX, US, is currently a Director - Support Engineering Management at Microsoft. Shiv Sharma brings experience from previous roles at Microsoft. Shiv Sharma holds a 2012 - 2014 Master of Business Administration (MBA) in Business, Management, Marketing, and Related Support Services @ SVKM's Narsee Monjee Institute of Management Studies (NMIMS). With a robust skill set that includes Cloud Computing, .NET, Agile Methodologies, Microsoft SQL Server, Vendor Management and more. Shiv Sharma has 2 emails and 2 mobile phone numbers on RocketReach.
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