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Shiv Mitra Location
Kolkata, WB, IN
Shiv Mitra Work
2019 -now Customer Solutions Architect @
2013 -2018 Support @
2011 -2012 Technical Support @
2006 -2010 Support Executive @
2004 -2006 Associate @
2004 -2004 Associate @
Shiv Mitra Education
APTECH
CCNA (CCNA)
2016-2017
University of Calcutta
Bachelor (Journalism and Mass Communication)
2002-2004
Julien Day School
ICSE
Shiv Mitra Skills
Troubleshooting
ITIL
Service Desk
Technical Support
Soft Skills
Testing
IT Service Management
Microsoft SQL Server
Cloud Computing
BPO
Software Quality Assurance
SaaS
Service Delivery
Enterprise Software
Team Management
Databases
Vendor Management
Integration
Corporate Communications
KRAs
KPI Reports
Pre-sales
CRM
Quality Assurance
ISMS
Service Level Agreements
Solution Architecture
IT Operations
Requirements Analysis
Business Analysis
Outsourcing
Team Leadership
Networking
EIGRP
Windows Server
Open Shortest Path First (OSPF)
SDLC
SQL
Oracle
Resource Management
Software Development
E-commerce
Management
Project Management
Product Management
Telecommunications
Customer Relationship Management (CRM)
Information Technology
Multitasking
Software as a Service (SaaS)
Customer Relationship Management Crm
E Commerce
Database Management
Open Shortest Path First Ospf
Upgradation
Pre Sales
Open Shortest Path First
Customer Relationship Management
Shiv Mitra Summary
Shiv Mitra, based in Kolkata, WB, IN, is currently a Customer Solutions Architect at Infiflex Inc.. Shiv Mitra brings experience from previous roles at Keross R&D, ARC Document Solutions, eRevMax and Wipro. Shiv Mitra holds a 2016 - 2017 CCNA in CCNA @ APTECH. With a robust skill set that includes Troubleshooting, ITIL, Service Desk, Technical Support, Soft Skills and more. Shiv Mitra has 2 emails and 1 mobile phone numbers on RocketReach.
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