2016 -2021 Deputy Manager -Operation and Ienergizer IT service private ltd (Project: TATA 1MG and MMT) @
2015 -2016 Lead-Customer Experience @
2013 -2015 Team Leader Operation and Ienergizer IT service private ltd (Project: Samsung) @
2012 -2013 Customer Care Executive and Ienergizer IT service private ltd (Project: Samsung) @
Shiv Mishra Education
Institute of Management Technology, Ghaziabad
Master of Business Administration - MBA (Operation & Project Management)
2023-2025
Sikkim Manipal University (SMU)
Bachelor's degree (Business/Commerce, General)
2012-2015
Shiv Mishra Skills
BPO
Service Delivery
Management
Incident Management
Service Delivery Management
Quality Management
Crisis Communications
Employee Engagement
Business Process Outsourcing
Client Services
Team Management
Team Leadership
Customer Relationship Management
Quality Assurance
Contact Centers
Microsoft Excel
Crisis Management
Operational Excellence
Business Strategy
Project Management
Public Relations
Transition Management
Shiv Mishra Summary
Shiv Mishra, based in New Delhi, DL, IN, is currently a Senior Manager- Strategic Expansion at Gourmet Investments Pvt. Ltd.. Shiv Mishra brings experience from previous roles at Matar Holding company, Jubilant FoodWorks Ltd., iEnergizer and Idea Cellular Ltd. Shiv Mishra holds a 2023 - 2025 Master of Business Administration - MBA in Operation & Project Management @ Institute of Management Technology, Ghaziabad. With a robust skill set that includes BPO, Service Delivery, Management, Incident Management, Service Delivery Management and more. Shiv Mishra has 1 emails on RocketReach.
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