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Shim Dando Location
Quezon City, NCR, PH
Shim Dando Work
Technical Account Manager @ (June 2026 - Present)
2nd Line Technical Team Analyst @ (October 2025 - May 2026)
CRM Support Specialist @ (May 2025 - August 2025)
Enterprise Application Support Engineer @ (November 2023 - May 2025)
Information Technology Help Desk @ SYKES Philippines (February 2022 - September 2023)
Property Specialist @ New San Jose Builders, Inc. (May 2019 - December 2021)
IT Support @ NGDumlao Enterprise (August 2015 - November 2018)
Shim Dando Education
Datamex College of Saint Adeline
Bachelor's degree (Information Technology)
2018-2020
Shim Dando Skills
Access Management
Active Directory
Administration
Amazon Web Services (AWS)
Application Support
Business Communications
Collaboration Solutions
Computer Engineering
Computer Hardware Troubleshooting
ConnectWise Automate
Continuous Integration and Continuous Delivery (CI/CD)
Customer Relations
Customer Relationship Management (CRM)
Customer Service
Customer Support
Data Migration
Database Administration
Databases
Domain Name System (DNS)
Dynamic Host Configuration Protocol (DHCP)
Email Migration
Engineering Support
Enterprise Administrator 2008
Financial Analysis
Firewalls
Freshservice ITSM
Functionality
Google API
Google Cloud Platform (GCP)
Google Workspace
Help Desk Support
IP CCTV
IT Hardware Support
IT Operations
IT Service Management
Identity and Access Management (IAM)
Incident Management
Information Security
Information Technology
Interpersonal Skills
Inventory Management
JSON
Java
Linux
Microsoft 365
Microsoft 365 Security
Microsoft Azure
Microsoft Exchange
Microsoft Office
Microsoft Outlook
Microsoft Power Apps
Microsoft Power Automate
Microsoft Servers
Multi-factor Authentication
Network Administration
Network Security
Network Troubleshooting
Networking
OTRS
Office 365
Office 365 Administration
Operating Systems
Powershell
Pre/Post Sales Engineers
Presentations
Preventive Maintenance
Private Branch Exchange (PBX)
Problem Solving
Product Presentation
Programming
Red Hat Linux
Remote Monitoring and Management
Representational State Transfer (REST)
Root Cause
SQL
SQL Server Management Studio
Server Administration
Servers
Service Desk
SharePoint
Software as a Service (SaaS)
Solution Implementation
Support Engineers
System Administration
Technical Assistance
Technical Support
Telephony
Ticketing Systems
Troubleshooting
Unix
User Management
Virtualization
Website Administration
Windows
Windows Remote Desktop
Windows Scripting
Windows Server
Zoho
end user support
monday.com
Shim Dando Summary
Shim Dando, based in Quezon City, NCR, PH, is currently a Technical Account Manager at Hexnode. Shim Dando brings experience from previous roles at KMC Solutions, Acquire Intelligence, Emapta Global and SYKES Philippines. Shim Dando holds a 2018 - 2020 Bachelor's degree in Information Technology @ Datamex College of Saint Adeline. With a robust skill set that includes Access Management, Active Directory, Administration, Amazon Web Services (AWS), Application Support and more.
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