Shield Mercantile Pty Ltd Information

Shield Mercantile is Australia's best performing consumer debt recovery agency. We can help you realise even the most difficult file. We are a team of high performing, fully licensed, long term career professionals – passionate about our work. Our 30 years of knowledge and experience allows us to tailor a debt recovery solution to suit each portfolio entrusted to us. This means better customer service and market leading recovery rates delivered in an environment of unwavering ethics, total transparency and full compliance. Our approach to collections is designed to suit the individual circumstances of each of your customers. We know that genuine financial difficulties arise from time to time, for many different reasons and our team is dedicated to assisting and finding a manageable repayment program for every single customer. We don’t operate a volume-based, contact centre, instead we use a dedicated portfolio-based collection methodology, which means we work one-on-one with your customers to deliver a personalised solution on each file. Our collections and data centres are all based in Australia. No data leaves the country, and all work is carried out locally by permanent, full-time employees. With offices in both New South Wales and Victoria, we have capacity to handle any level of overflow at any stage in the debt recovery cycle. We maintain a strong compliance culture, with a control framework set to exceed minimum legal requirements. Regular, documented training is provided to ensure compliance with all state and federal legislation, codes of conduct and industry best practice. This includes The National Credit Code, The Privacy Act and National Privacy Principles, The Trade Practices Act, ASIC and ACCC Debt Collection Guidelines for Collectors and Creditors and The Banking Code of Practice 2020. To learn more about our debt recovery services please contact us on (02) 9687 6111 or email us at shieldmercantile@shieldmerc.com.au.