Director, Client Experience @ (July 2015 - April 2016)
Administrative Director, Behavioral Health @ (February 2014 - January 2015)
COO Medicaid Operations @ (April 2013 - January 2014)
Senior Business Consultant @ (January 2011 - May 2013)
Senior Consultant @ (January 2000 - January 2009)
Research Analyst @ (January 2000 - January 2004)
Director, Customer Service @ (January 1990 - January 2000)
Manager @ PHS, HMO (January 1993 - January 1994)
Supervisor Operations @ PHS, HMO (January 1992 - January 1993)
Sherry Rivers Education
Warren Harding High School 1979
Riverside County University
Bachelor Of Science
Sherry Rivers Skills
Management
Program Management
Project Planning
Call Center
IT Strategy
Vendor Management
Management Consulting
Business Analysis
Governance
Budgets
Business Process
Business Process Improvement
Call Centers
Customer Service
Forecasting
Health Insurance
Human Resources
ITIL
Process Improvement
Quality Assurance
Team Building
Training
Healthcare
HIPAA
Leadership
Strategy
Strategic Planning
U.S. Health Insurance Portability and Accountability Act (HIPAA)
Road Maps
Writing
Acts
Air Force
Cards
Customer Contact
Consulting
IBM
Surgery
High Pressure
Strategist
Infrastructure
Overseeing
Sales
Community
Customer Retention
Students
Personal Care
CTI
Gartner
Honorable Discharge
Mentoring
NCQA
Oversight
ACD
Savings
Work Ethic
Contact Centers
Temporary Placement
Neck
Organizational Structure
Assessment
Procurement
Benchmarking
Design
Science
Calls
Business Service
Chat
Welfare To Work
Aid
ENT
Use Case
System Requirements
Public Speaking
Incentive Programs
Inside Sales
Physicians
Consumer
Customer Satisfaction
U.S. Health Insurance Portability And Accountability Act Hipaa
Business Services
Self Starter
Voice
Offering
Nose
Survey Research
Reports
County
Workforce Management
Operational Functions
Medical Surgical
Hearing
Multiple Priorities
Testing
Instructors
Surveying
Customer Acquisition
Trains And Add Rails
Research
Microsoft
Service Delivery
Rivers
Written
Print
Visionary
Information Technology
Customer Relations
Process Maturity
Venues
Accreditation
RFP
EAR
Spear
Customer Feedback
Behavioral Health
Accountability
Applications
Vendor Relations
Business Alignment
Technical Requirements
RFI
Usability
Operations
Suite
Empowerment
Donations
Entertainment
Project
Measurements
Throat
Musical Theatre
Etiquette
Staffing Models
Responsibility
Attrition
Regulations
Art
Productivity Improvement
Shelters
Investments
Claim
Oracle
IVR
Addressing
Implantation
Interviews
Interest Rates
Libraries
Decision Making
Strategic Design
CSS
Recruiting
Coordinated
Customer Advocacy
u.s. Health Insurance Portability and Accountability Act
Sherry Rivers Summary
Sherry Rivers, based in New Haven, CT, US, is currently a Manager, Optum Advisory Services at Optum (formerly Alere Wellbeing). Sherry Rivers brings experience from previous roles at Clarity Software Solutions, Inc., The Connection, Inc., Aetna, a CVS Health Company and Aetna. Sherry Rivers holds a Warren Harding High School. With a robust skill set that includes Management, Program Management, Project Planning, Call Center, IT Strategy and more. Sherry Rivers has 1 emails and 2 mobile phone numbers on RocketReach.
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