2014 -2025 Customer Experience and Marketing Manager @
2011 -2013 Customer Experience and Quality Manager @
2013 -2013 International Presence (site ramp) @
2006 -2011 Customer Experience and Vendor Project Analyst @
2002 -2006 Quality Analyst @
2003 -2004 International Presence (site ramp) @
1999 -2002 Customer Care Professional @
Sherry Johnson Education
The Chicago School of Professional Psychology
Graduate certificate (Industrial and Organizational Psychology)
2012-2013
University of North Carolina at Greensboro
Bachelor of Arts (BA) (Spanish, Management)
2000-2002
Elon University
(Spanish Language and Literature)
1995-1999
Elon University
University of North Carolina at Greensboro
Sherry Johnson Skills
Net Promoter Score
Customer Satisfaction
Voice of the Customer Analysis
Vendor Management
Quality Management
Customer Retention
Analytics
Process Improvement
Call Centers
Training
Visio
Analysis
Leadership
Management
SharePoint
Six Sigma
Performance
Trucking
Marketing
Transportation
Voice of the Customer
Analytical Skills
Sherry Johnson Summary
Sherry Johnson, based in Saint Petersburg, FL, US, is currently a Lean Project Manager at PODS. Sherry Johnson brings experience from previous roles at PODS, Serve an American Express Company and American Express. Sherry Johnson holds a 2012 - 2013 Graduate certificate in Industrial and Organizational Psychology @ The Chicago School of Professional Psychology. With a robust skill set that includes Net Promoter Score, Customer Satisfaction, Voice of the Customer Analysis, Vendor Management, Quality Management and more. Sherry Johnson has 1 emails and 1 mobile phone numbers on RocketReach.
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