Program Manager Customer Experience @ (June 2021 - Present)
Manager Call Centre Services @ (January 2011 - October 2021)
Control Centre Team Leader @ (December 2006 - January 2011)
Contact Centre Team Leader @ Hunter Water Corporation (May 2002 - December 2006)
Sales Team Manager @ (January 1999 - May 2002)
Telstra @ (January 1996 - January 1999)
Sheree Collins Education
TAFE NSW
Certificate IV Training and Assessing (Training)
2015-2016
TAFE NSW
Diploma of Management
2014-2015
Broadmeadow High School 1989-1991
Sheree Collins Skills
Agile Methodologies
Agile Product Delivery
Business Relationship Management
Call Centers
Call center start-up
Change Management
Customer Experience Analysis
Customer Service
Dispatching
Incident Management
Information Management
Knowledge Management
Manage Product Backlog
Management
Partner Relationship Management
People Development
People Management
Performance Appraisal
Performance Improvement
Performance Management
Process Improvement
Product Management
Product Planning
Product Road Mapping
Project Management
Reporting & Analysis
Requirements Analysis
System Deployment
Team Management
Training Delivery
coaching and development
Leadership
Reporting And Analysis
Team Leadership
Sales Management
Microsoft Word
Training
Sheree Collins Summary
Sheree Collins, based in Newcastle, NSW, AU, is currently a Customer Platform Product Owner at Hunter Water. Sheree Collins brings experience from previous roles at Hunter Water and Hunter Water Corporation. Sheree Collins holds a 2015 - 2016 Certificate IV Training and Assessing in Training @ TAFE NSW. With a robust skill set that includes Agile Methodologies, Agile Product Delivery, Business Relationship Management, Call Centers, Call center start-up and more. Sheree Collins has 2 emails on RocketReach.
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