Shemeka Rodgers Email & Phone Number
Vice President Customer Experience @ Nexus Water Group
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Shemeka Rodgers Location
- Allentown, PA, US
Shemeka Rodgers Work
- Vice President Customer Experience @ (January 2024 - Present)
- Director, Customer Service Operations @ (January 2022 - January 2024)
- Manager, Customer Care @ (January 2020 - January 2022)
- Customer Operations Manager, Hurricane, WV @ (January 2017 - January 2020)
- Customer Operations Manager @ (January 2013 - January 2017)
- Collection Support Coordinator @ (January 2011 - January 2013)
- Supervisor, Billing and Account Operations @ (January 2010 - January 2011)
- Interim Customer Services Support Analyst @ (January 2010 - January 2010)
- Supervisor, Customer Solutions Center @ (January 2007 - January 2010)
- Interim Customer Solutions Center Manager @ (January 2009 - January 2009)
- Customer Service Associate @ (January 2004 - January 2007)
- Interim Administrative Assistant @ (January 2006 - January 2006)
Shemeka Rodgers Education
- Franklin University
Master of Business Administration - MBA (Leadership)
2007-2008 - Franklin University
Bachelor of Business Administration - BBA (Process & Project Analysis)
2004-2007
Shemeka Rodgers Skills
- Analysis
- Analytical Skills
- Business Analysis
- Business Process Improvement
- Call Center
- Call Centers
- Change Leadership
- Change Management
- Coaching
- Collaborative Leadership
- Conflict Resolution
- Continuous Improvement
- Cross-functional Collaborations
- Customer Communication
- Customer Experience
- Customer Relations
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Data Analysis
- Decision-Making
- Employee Relations
- Employee Training
- Goal Setting
- Leadership
- Management
- Meeting Facilitation
- Operational Leadership
- Organizational Leadership
- Performance Management
- Performance Motivation
- Process Improvement
- Program Management
- Project Coordination
- Project Management
- Project Planning
- Public Speaking
- Staff Development
- Strategic Planning
- Strategic Thinking
- Strategy
- Team Building
- Team Leadership
- Team Management
- Training
- Vendor Management
- Vendor Negotiation
Shemeka Rodgers Summary
- Shemeka Rodgers, based in Allentown, PA, US, is currently a Vice President Customer Experience at Nexus Water Group. Shemeka Rodgers brings experience from previous roles at PPL Electric Utilities and American Electric Power. Shemeka Rodgers holds a 2007 - 2008 Master of Business Administration - MBA in Leadership @ Franklin University. With a robust skill set that includes Analysis, Analytical Skills, Business Analysis, Business Process Improvement, Call Center and more. Shemeka Rodgers has 6 emails and 4 mobile phone numbers on RocketReach.
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