Shellie O'Dell Email & Phone Number

Account Manager @ Dexcomm Answering and Communication Services

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Shellie O'Dell Location

Lafayette, LA, US

Shellie O'Dell Work

Account Manager @ (May 2026 - Present)
Home Warranty Development Manager | 2025–Present @ (November 2025 - May 2026)
Contact Center Manager @ (April 2013 - November 2025)
Director-Level Leadership Roles @ (February 2009 - March 2013)
Customer Satisfaction Manager @ (December 2007 - January 2010)
Manager of Operations @ (August 2006 - October 2008)
Operations Management Leadership Program @ (December 1994 - August 2006)

Shellie O'Dell Education

Brown Mackie Business College
Associates (Accounting)
1993-1996

Shellie O'Dell Skills

Collaborative Problem Solving
Problem Solving
Business Development
Customer Loyalty
Business Strategy
Contact Center Management
Teamwork
Analytical Skills
Performance Motivation
New Business Development
Strategic Planning
Logistics
Sales Operations
Management
Customer Satisfaction
Budgets
Contract Negotiation
Forecasting
Customer Service
Team Building
Sales
Account Management
Call Centers
Transportation
Process Improvement
Supply Chain
Income Statement
Operations Management
Training
Key Account Management
Team Leadership
Inventory Management
Leadership
Project Management
Customer Retention
Coaching
Human Resources
Performance Management
CRM
Vendor Management
Supply Chain Management
Program Management
Change Management
P&L
Customer Experience
Software Documentation
Microsoft Office
Microsoft Excel
Business Growth Strategies
Call Center Administration
Communication
Community Development
Community Outreach
Conflict Resolution
Continuous Improvement
Cross-team Collaboration
Customer Experience Design
Customer Experience Management
Customer Marketing
Customer Relationship Management (CRM)
Customer Service Management
Customer Support
Digital Strategy
Employee Relations
Fundraising
Interpersonal Skills
Key Performance Indicators
Leadership Development
Marketing
Operational Excellence
Operations
People Management
Performance Analysis
Planning Budgeting & Forecasting
School Sponsorship
Soft Skills
Strategic Partnerships
Strategic Thinking
Support Management
Team Management
Team Performance
Technology Integration
Time Management
Workforce Management
Workforce Planning

Shellie O'Dell Summary

Shellie O'Dell, based in Lafayette, LA, US, is currently a Account Manager at Dexcomm Answering and Communications. Shellie O'Dell brings experience from previous roles at A.B. May Heating, A/C, Plumbing & Electrical and Deffenbaugh Industries. Shellie O'Dell holds a 1993 - 1996 Associates in Accounting @ Brown Mackie Business College. With a robust skill set that includes Collaborative Problem Solving, Problem Solving, Business Development, Customer Loyalty, Business Strategy and more. Shellie O'Dell has 2 emails and 3 mobile phone numbers on RocketReach.