Sheldon Mall Location
Courtice, ON, CA
Sheldon Mall Work
- 2026 - now Senior Technical Support Manager at NetDocuments @ NetDocuments
- 2022 - 2026 Senior Technical Support Manager @ OpenText
- 2020 - 2022 Manager, Technical Support (Global Technical Support-Enterprise Solutions) @ OpenText
- 2017 - 2019 Manager-Customer Experience and Technical Support @ Lorex Technology
- 2014 - 2017 Manager-Operations | Business Process Outsourcing @ NetPulse Services
- 2005 - 2014 Manager-Operations | Business Process Outsourcing @ NetPulse Services
- 2000 - 2005 Trainer and Quality Manager | Business Process Outsourcing @ Webhelp
Sheldon Mall Education
- University of Toronto2020 - 2020
- Berteig Consultants
Certificate, Certified ScrumMaster
2016 - 2016 - Loyalist Certification Services2009 - 2009
- Confederation of Indian Industries (CII)
Certificate, Internal Quality Auditor, Lead Assessor-ISO 9000
1994 - 1997 - NIIT Limited
Certificate / Diploma, UNIX, C, shell scripting, C++, Sybase, Focus, VB 6, Systems Analysis, A
1987 - 1990 - NIIT Limited, Delhi1987 - 1987
- Flight Dispatch Training
Sheldon Mall Skills
- Quality Management
- Customer Service
- Teamwork
- Customer Satisfaction
- Microsoft Office
- Continuous Improvement
- Excel
- Process Improvement
- Quality Assurance
- Operations Management
Sheldon Mall Summary
Sheldon Mall, based in Courtice, ON, CA, is currently a Senior Technical Support Manager at NetDocuments at NetDocuments. Sheldon Mall brings experience from previous roles at OpenText, Lorex Technology and NetPulse Services. Sheldon Mall holds a 2020 - 2020 University of Toronto. With a robust skill set that includes Quality Management, Customer Service, Teamwork, Customer Satisfaction, Microsoft Office and more. Sheldon Mall has 1 emails on RocketReach.
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