Sheila Email & Phone Number
Customer Care Manager @ SCANPAN USA
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Sheila Location
- West Hollywood, CA, US
Sheila Work
- Customer Care Manager @ (August 2020 - Present)
- Enterprise Data and Content Manager @ (December 2018 - May 2019)
- Senior Technical Wrter @ (April 2018 - December 2018)
- Customer Care Leader @ (November 2017 - April 2018)
- Customer Care Operations Manager @ (October 2016 - June 2017)
- Call Center Operations Manager @ (September 2012 - May 2016)
- Telesales and Customer Service Operations Manager @ (October 2009 - December 2010)
- Project Manager @ (July 2005 - September 2009)
- Project Manager @ (June 2005 - June 2006)
- Call Center and Operations Manager @ (September 2001 - May 2004)
- Assistant Manager Credit Card Operations @ (August 1993 - March 2000)
- Director of Customer Service and Operations @
Sheila Education
-
(Medicine)
Sheila Skills
- High Level Of Accuracy
- Auditing
- Building Performance
- Passionate about Work
- Macros
- Customer Loyalty
- Software Testing
- Working Experience
- Contact Center Management
- Attention to Detail
- Documentation
- Problem Solving
- Team Performance
- Performance Motivation
- Key Performance Indicators
- Customer Service Management
- Attitude Change
- Zendesk
- Training
- Management
- Process Improvement
- Leadership
- CRM
- Change Management
- Project Management
- Team Building
- Customer Service
- Call Centers
- Strategic Planning
- Account Management
- Team Leadership
- Operations Management
- Team Management
- Sales
- Recruiting
- Software Documentation
- Business Analysis
- Salesforce.com
- Business Planning
- Project Planning
- Strategy
- Technical Writing
- Call Center
- Analysis
- Cross-functional Team Leadership
- Business Development
- Telecommunications
- Human Resources
- Start-ups
- Quality Assurance
- Time Management
- Vendor Management
- Call Center Operations Management
- IVR Configuratiion
- Quality Assurance Management
- Agile Methodologies
- Agile Project Management
- Scrum Methodologies
- Customer Relationship Management (CRM)
- Business Process Improvement
Sheila Summary
- Sheila, based in West Hollywood, CA, US, is currently a Customer Care Manager at Scanpan Usa. Sheila brings experience from previous roles at Romeo Power and Happiest Baby, Inc.. With a robust skill set that includes High Level Of Accuracy, Auditing, Building Performance, Passionate about Work, Macros and more. Sheila has 5 emails and 3 mobile phone numbers on RocketReach.
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