Shefali Singh Email & Phone Number
Head of Customer Service @ Poonawalla Fincorp
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Shefali Singh Location
- Mumbai, MH, IN
Shefali Singh Work
- Head of Customer Service @ (August 2026 - Present)
- Senior Vice President, Head Global Client Delivery, Head RPO - BPO @ (July 2023 - September 2025)
- Sr. President, Global Head Customer Experience and Service delivery @ (December 2018 - July 2023)
- Vice President - India Head Customer Experience and Service Delivery @ (February 2015 - November 2018)
- General Manager - UK Operations Head and Site Leader Pune @ Three UK (November 2010 - February 2015)
- Quality and CC Head - India, Philippines and UK @ (May 2008 - November 2010)
- Head of Operations and Client Services @ (July 2004 - May 2008)
- Manager Operations @ (January 2002 - June 2004)
- Executive -GIS Quality @ U S Infrastructure INC (February 2000 - June 2001)
- Team Member @ (January 1998 - December 2000)
Shefali Singh Education
- Pondicherry Univeristy, Puducherry
Masters in marketing management (Marketing)
1998-2000 - Delhi University
B.A . (Hons) (Economics)
1994-1997
Shefali Singh Skills
- Program Management
- Performance Improvement
- BPO
- CRM
- Management
- Leadership
- Team Management
- Vendor Management
- Service Delivery
- Sales Operations
- Start-ups
- Transition Management
- Business Development
- Customer Service
- Analysis
- Business Process Improvement
- Customer Retention
- Customer Experience
- Coaching
- Operations Management
- Employee Engagement
- Call Centers
- Change Management
- Outsourcing
- Customer Satisfaction
- Performance Management
- Process Improvement
- Telecommunications
- Team Leadership
- People Management
- Customer Relationship Management (CRM)
- Business Process Outsourcing (BPO)
- Customer Relationship Management Crm
- Public Speaking
- Start Ups
- Client Services
- Operations
- Business Process Outsourcing Bpo
- Services
- Customer Relationship Management
- Business Process Outsourcing
Shefali Singh Summary
- Shefali Singh, based in Mumbai, MH, IN, is currently a Head of Customer Service at Poonawalla Fincorp. Shefali Singh brings experience from previous roles at Randstad, YES BANK, Vodafone and Three UK. Shefali Singh holds a 1998 - 2000 Masters in marketing management in Marketing @ Pondicherry Univeristy, Puducherry. With a robust skill set that includes Program Management, Performance Improvement, BPO, CRM, Management and more. Shefali Singh has 2 emails and 5 mobile phone numbers on RocketReach.
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Top Poonawalla Fincorp Employees
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Mumbai, MH, IN
Moumita Karmakar
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Nikunj Shah
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Pune, MH, IN
Sumon Modak
Senior Vice President
Mumbai, MH, IN
Kushal Khare
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Pune, MH, IN
Amit Mittal
Business Head and Executive vice president
Chandigarh, CH, IN
Jayanta Kumar
Vice President and Risk Product Head
Gurugram, HR, IN
Nitin Goel
Deputy Vice President IT
Pune, MH, IN
Girish Gumaste
Deputy Vice President
Pune, MH, IN
Salil Hajarnis
Chief Technology Officer
Pune, MH, IN
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